Administrative Specialist
Horizon Farm Credit, ACA

Job Info

---

JOB DESCRIPTION

Join our dynamic team as an Administrative Specialist and contribute to our success, your organizational skills and attention to detail will shine and make a real impact every day!

Overview

Horizon Farm Credit is seeking an Administrative Specialist to join our team. One position is available, the qualified candidate will work in the Mechanicsburg, PA headquarters location. The hours of operations are typically, Monday to Friday from 8 a.m. to 4:30 p.m. This position is a full-time in the office position.

Position Description: In this position, you will provide account information to customers through phone, in-person, and email inquiries. You will offer high-level support and guest experience. You will be responsible for processing customer convenience service requests and handling general account inquiries. Additionally, you will perform a wide variety of clerical and office duties to support the Headquarters building.

Areas of Responsibilities include, but are not limited to:

Customer Service

• Serves as the front desk receptionist, receiving visitors, customers, prospects, and vendors with a professional and positive attitude.
• Promptly and professionally handle telephone calls and visitors.
• Assist callers with routine inquiries and requests.
• Promptly and professionally handles telephone calls and visitors. Promotes Business Management Solutions and convenience products to members.

HQ Office Management Duties

• Provide administrative support for the Headquarters building.
• Orders and ensures sufficient office, kitchen, and janitorial supplies are available and neatly stored and organized.
• Serves as the onsite contact and liaison with the Association's facilities manager for vendors such as coffee service, printer/copier repair, document shredding, postage meter, etc.
• Oversees the cleanliness and professional appearance of public and guest areas and kitchen areas.
  • Including weekly organization of conference rooms, lobby, kitchen, dock, and mail room areas and monthly kitchen/dock cleanup
• Manages mail tasks including incoming/outgoing mail shipping and receiving parcels
• Administers and monitors postage meter & BRM Account balance.
• Builds and maintains a front desk schedule for lunch and absence coverage to ensure that the front desk is adequately staffed with trained staff.
• Drycleaning pickup coordination
• Acts as in-office Notary for the Headquarters office

Meeting Support

• Works with Admin and Corp Services Team to host:
  • Room setup
  • Catering setup & cleanup
  • Guest direction
  • Conference Room AV
  • On-Demand Guest Wi-Fi Requests

Accounting

• Process incoming payments and make deposits.
• Disburse loan funds. Complete noncash forms as needed for internal adjustments and transfers to Finance.
• Initiates outgoing past due notices and routine delinquency phone calls to customers.

Additional Administrative Duties

• Completes routine duties such as typing, filing, loan system maintenance, incoming and outgoing mail, and association correspondence.
• Other duties assigned by Supervisor(s) to ensure prompt and effective service to all existing and potential customers.
• Performs system maintenance as needed.
• Assist team members across areas with tasks in CRM as needed to manage workload.

Education

Customer service experience preferred or training/experience in the banking or finance industry.

Experience

Generally, 2-5+ years of related work experience is preferred. Experience working in a fast-paced environment is a plus.

REQUIREMENTS

• Excellent communication & interpersonal relations skills.
• Moderate knowledge of software applications and proven self-starter.
• Excellent organizational skills with the ability to simultaneously work on multiple projects/assignments.
• Spends a significant amount of time greeting customers, prospects, employees, and vendors.
• Ability to initiate, organize, and prioritize work and maintain confidentiality.
• Basic knowledge and ability to promote convenience products and Business Management Solutions.
• Ability to work in the office during branch hours of operation (typically Monday - Friday from 8 a.m. to 4:30 p.m.)
• Adaptable and flexible to a changing work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 40 pounds and perform light-duty activities.
• Regular, predictable, and reliable attendance is required.

Who are we?

Horizon Farm Credit is an expert in agriculture, with over 100 years of serving rural America. As a premier rural lender, we're constantly growing and seeking new members for our team. As part of the Horizon Farm Credit team, you have the opportunity to make a difference for agriculture and rural communities.

What can we offer you?

We offer competitive compensation and benefits packages for full-time employees including:

• Medical insurance with dental and vision care options
• 401 (k) with significant employer matching
• Paid time off, holidays, and volunteer time to support work/life balance
• Tuition reimbursement and training opportunities
• Student loan reimbursement
• Leadership and career development opportunities
• Paid maternity and bonding leave
• Paid short-term disability
• Fun and inclusive work environment

Salary Range: $40,000 - $50,000, depending on experience.

Equal Opportunity Employer including veterans and individuals with disabilities.

---