Aftermarket Inside Sales and Services Engineer
Andritz Inc

Job Info

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Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

The Role

Under the direction of Furnace Aftermarket Sales Director, as part of our Aftermarket Service Division, the Aftermarket Inside Sales & Services Engineer:

You will be supporting the department in providing spare parts quoting needs, designing rebuilds/retrofits, and providing field service to industrial type furnace owners in the carbon and non-ferrous industries primarily in North America.

When in the office you will develop and maintain an expert understanding of Andritz furnace products, customer needs, and advanced sales skills to allow you to make thorough and informed recommendations to the customer on Andritz furnace products. Also, you will provide support to the department on managing project execution.

You will be required to prepare quotes, visit, sell, and technically interact with furnace customers consisting of reheat, annealing, galvanizing, and continuous types. You will support the inside sales team for technical support and order processing.

Goals and Responsibilities:

• Generate new business opportunities by utilizing consultative selling techniques and skills to engage customers.
• Differentiate the ANDRITZ product portfolio by promoting its unique focus on advanced technologies and application engineering.
• Negotiate pricing, delivery conditions, and execution of supplier contracts.
• Work with other members of the Sales Team to create, develop, and maintain relationships with key accounts.
• Perform routine maintenance, inspection, and troubleshooting of combustion systems, burners, and associated equipment within industrial furnaces.
• Collaborate with engineering teams to assist in the design and installation of combustion systems for new and existing furnaces.
• Conduct combustion system tuning and optimization to achieve optimal energy efficiency, productivity, and emissions control.
• Monitor and analyze furnace performance data, identifying areas for improvement and implementing necessary adjustments to maintain product quality and production targets.
• Ensure compliance with all safety standards, regulations, and protocols related to combustion processes, including fire safety, hazardous material handling, and emergency shutdown procedures.
• Perform regular safety checks on equipment, maintain safety documentation, and participate in safety training initiatives.
• Coordinate with maintenance and operations teams to schedule and execute maintenance activities, minimizing downtime and maximizing furnace availability.
• Maintain accurate records of maintenance activities, equipment inspections, and calibration procedures.
• Stay current with industry trends, technological advancements, and best practices in combustion systems, safety protocols, and furnace operation.

Knowledge Skills and Abilities:

• Technical sales engineering experience in the processing of metals. This can include experience aluminum, other non-ferrous metals, iron, steel.
• Thorough understanding of material/metal heat treatment and processing.
• Able to read engineering drawings and technical specifications.
• Familiar with mechanical processes, equipment, process drawings, AutoCAD, PLC and process controls
• In-depth knowledge of combustion systems, burners, and related equipment, including practical experience in tuning and optimization.
• Strong understanding of safety standards, protocols, and regulations applicable to industrial combustion processes
• Goal oriented person who approaches tasks with intensity and aggressively pursues short term goals.
• Good sales communication skills both written and oral. Quickly recognizes the required elements of an elevator speech and can effectively deliver them.
• Able to build strong interpersonal relationships alongside technical sales support.
• Comfortable speaking in front of groups of people in business and industrial settings.
• Individual should be comfortable with identifying issues, troubleshooting problems, critical thinking and working on a multi-disciplined team.
• Experience working with traditional corporate structured divisions such as engineering, maintenance, purchasing, and quality departments.
• Experience with the "complex" sale of industrial engineered products (involvement of multiple customer departments)
• Ability to travel up to 25% of the time visiting customers and other ANDRITZ facilities.

Qualification:

• 5+ years minimum of engineering in an industrial environment
• Prefer BS degree in industrial or mechanical engineering.
• Prior industrial furnace or relevant industrial combustion or process experience
• Prior metals Industry experience a plus
• Must be fluent in Microsoft Office
• Understanding of SAP and CRM

Physical Requirements

• Can perform duties required to service furnace equipment. This includes standing for periods of time, Lifting equipment, climbing stairs and ladders.

#1AndritzWay Core Behaviors

• Customer Focus
• Ownership for Performance
• Shared Commitment

Openness

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 15220

Nearest Major Market: Pittsburgh

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