Application Engineer
RBC Bearings

Job Info

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Your responsibilities:

• Provide product and application-based technical customer support for IIOT Technologies customers via phone, email, chat, and video conferencing.
• Provide product selection and installation support and find creative solutions to customer issues.
• Drive product enhancements and improvements on sensor products, accessories, and their associated digital tools.
• Test sensor products and digital tool features before releases and create/update supporting documentation.
• Collaborate with other functional areas, including product management, R&D, and quality, to ensure overall alignment.
• Provide training to the DODGE salesforce and external customers on products and their proper applications.
• Create part numbers and establish and maintain BOM's.
• Support warranty and quality functions.
• Occasional travel as required. Travel to provide on-site customer support, including product training, installation support, and troubleshooting.
• Create, use, and maintain software programs to help facilitate customers' requests and make daily tasks more efficient.

Your background:

• Completed a mechanical engineering (or mechanical engineering technologies), Electrical engineering bachelor's degree program, Computer Science or related fields
• Must be currently authorized to work for Dodge Industrial in the US
• Focus on customer interaction and satisfaction
• Strong analytical skills with an emphasis on critical thinking, root cause analysis, and problem solving
• Attention to detail with a strong sense of ownership and responsibility
• Excellent written and verbal communication skills
• Collaborates well with others and is a good team player
• Entrepreneurial spirit with a passion for new and changing ideas
• Ability to adapt and multi-task based on departmental needs

Preferred:

• Fluent in Spanish
• Familiarity with basic mechanical concepts and systems
• Familiarity with IT infrastructure
• Familiarity with Android and iOS devices
• Basic programming experience with Visual Studio, Python, ASM, and Java
• Willingness to learn and adapt new skills
• Understanding/Experience in vibration analysis

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