Assistant Director of Care and Conduct (Student Conduct Specialist), Residence Life
Indiana University

Job Info

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Department

RESIDENCE LIFE (BL-RSLF-IUBLA)

Department Information

Indiana University Bloomington is a public Research Institution with a total enrollment of 45,328 students and some of the top academic programs in a range of disciplines. With Big 10 sports, more than 700 student organizations, a vibrant artist community, and plenty of other opportunities for involvement, IU is a campus full of energy and life.

Residence Life is a strategic campus partner in the Involvement and Belonging area of the Office of Student Life. We house approximately 13,000 predominately first-year students in 14 traditional residence halls and 6 unfurnished apartment communities. In addition to our traditional floors, we have 21 Living Learning Centers and Thematic Communities. We are committed to diversity and inclusion which is guided by our Diversity Statement.

Job Summary

The Assistant Director is responsible for managing core areas related to Residence Life personal misconduct cases that are brought to the attention of Residence Life and the Office of Student Conduct (OSC). This includes but is not limited to:

Department-Specific Responsibilities

• Provides supervision to 3 full-time and part-time graduate student staff members.
• Hears and adjudicates high level, complex cases that include the possible removal of a student from the institution, from their housing, or from their organization while determining the urgency of each case in consultation.
• Provides case management oversight for care and conduct cases.
• Understands and articulates policies and procedures as stated in the Code of Student Rights, Responsibilities, and Conduct, IU Housing Rules and Regulations and the associated policies and procedures for Bloomington Campus.
• Serves as an investigator and hearing officer for informal and formal processes related to personal misconduct.
• Provides alternative resolutions to students seeking conflict resolution through mediation or restorative justice.
• Plans and participates in training for full time staff and graduate student staff.
• Advises 1 student conduct board.
• Consults with other hearing officers and hearing boards on cases.
• Manages case files, database information, and documentation related to investigations.
• Develops and maintains a training module for professional staff, student staff, and other departments as OSC deems appropriate.
• Coordinates and collaborates with campus partners, other departments, and stakeholders.
• Provides training and presentations to appropriate campus offices and academic departments regarding policy, procedures, student behaviors and reporting obligations.
• Works collaboratively with students, and staff to assess current issues and concerns within the University community regarding conflict resolution and develop and administer programs/workshops to address them.
• Utilizes current technologies and information management tools, demonstrating creativity in service delivery to benefit students and improve organizational effectiveness
• Investigates, manages, monitors, consults on, adjudicates and/or resolves cases of alleged, personal misconduct-related incidents by students utilizing processes articulated in the Statement of Student Rights and Responsibilities and IU Housing Rules and Regulations, and other related policies and procedures.
• Reviews complaints, conduct intake meetings, interview involved parties, and facilitate conflict resolution, either through informal or formal mechanisms.
• Provides guidance in working with student behavioral issues, but this position also requires the ability to be assigned a case and to determine the best course of action for resolution
• Works with highly sensitive, protected information with discretion and good judgment to maintain student confidentiality, while attending to institutional risk-management concerns.
• Interacts, as appropriate, with parents and attorneys hired on behalf of students regarding specific student conduct cases.
• Provides appropriate referrals for students to other offices or agencies when assistance needed is beyond scope of responsibility
• Leads and serves on committees and task forces within the unit and represent the unit on Division-level or other committees, as requested.
• Responsible for maintaining overall case distribution, follow up with critical case matters, ensuring files are complete to adhere to Clery Act requirements, and providing educational outreach to staff.
• Maintains up-to-date knowledge in the field of student conduct through professional development activities, including participation in listservs, conferences, and training sessions. Builds relationships with colleagues at peer institutions, review current literature and research, and engage with local, regional, or national professional associations and organizations.
• Will assist the Associate Director with outreach and education on student life topics related to personal misconduct; assist with assessment and other related projects as assigned.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students facing student conduct allegations, which may also have legal implications with local or campus police.
• Manages an individual caseload for incidents on and off campus that may affect student standing in relation to the student code of conduct, student safety and well-being, and/or university policies. Handles incident documentation, discovery, adjudication, and sanctions/action planning.
• Collaborates with staff in own department, other departments, external entities as well as academic and campus leaders, on shared student conduct goals, often coordinating sanctions and action planning efforts for individual cases.
• Interfaces directly with students throughout the duration of the case, directing them to university resources such as staff in student support roles as appropriate. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
• Provides training to and serve as a resource for university constituents with high student interaction to educate on student conduct and the related procedures for case resolution.
• Run reports on case progress, types of code violations, and sanction/action plan completion, reporting trends to the manager.
• Performs frequent research and maintains knowledge of relevant university policies, the code of conduct, relevant laws and ordinances, and best practice procedures for handling student conduct issues.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree in public affairs, social work, counseling, public health, education, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE

Required

• 2 years in student conduct, higher education, or related field

Preferred

• 2 years of supervisory experience
• 3 years of professional-level experience in adjudicating cases, conducting investigations, or student conflict resolution, or direct student conduct work in higher education
• Knowledge of applicable Civil Rights laws and regulations
• Knowledge of student conflict resolution, residential life, student conduct, or a related field within student affairs

SKILLS

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Demonstrates ability to maintain confidential information
• Ability to work within tight time frames and meet strict deadlines
• Ability to simultaneously handle multiple priorities
• Effective conflict management skills
• Commitment to working with people from diverse backgrounds and demonstrated cultural competency
• Demonstrates commitment to educationally focused conflict resolution techniques and programs

Preferred

• Familiarity with Title IX rights and responsibilities (specifically Title IX and VAWA)
• Demonstrates superior judgment with the ability to manage highly sensitive and confidential communications
• Demonstrates knowledge of investigation or interviewing for information gathering is required
• Strong interpersonal skills with the ability to remain neutral
• Ability to work effectively with colleagues and students from diverse populations
• Ability to set expectations and achieve results while contributing to the harmony of the team
• Strong organization and program design skills
• Ability to accomplish tasks autonomously and efficiently
• Demonstrates ability to establish priorities and exercise sound decision-making on relevant issues

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is an in-person position

Bloomington, Indiana

Advertised Salary

$70,000 - $72,000 annually

Work Hours

Monday - Friday, 8:00 AM - 5:00 PM, with occasional work on nights and weekends.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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