Associate, Account Servicing
Hyundai Capital America

Job Info

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Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, Account Servicing is responsible for supporting functions and processes within the Account Servicing Teams by processing all requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA's policy and procedures, per stated workflows as well as compliance. All requests must be handled in an expeditious manner per HCA's KPI's. This position requires flexibility and ability to adapt to changes in business demand and operations.

All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

Duties and Responsibilities:

1. Process requests in accordance with Account Servicing SLAs. This includes task prioritization, adherence to quality standards and compliance with communication expectations.

2. Generate, send, and retain documents as requested ensuring accuracy per HCA's Policy and Procedures while being compliant.

3. Be available for general incoming calls, perform follow up calls and respond to emails received as necessary.

4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

5. Perform all other duties as assigned.

Knowledge and Skills:

• Strong verbal, written and interpersonal communication skills

• Must be self-motivator and self-starter

• Ability to multitask and follow workflow processes for assigned job duties

• Must be able to successfully operate in a fast paced and team environment

• Must adapt well to change and successfully adjust to changing priorities

• Must be proficient with Microsoft Office Suite and have experience with general office equipment

• Ability to work well under pressure and meet deadlines

Qualifications

• Minimum 1-year automotive finance experience (desirable)

• Experience with Payment Processing, Titles, Total Loss, and Consumer Product Protection functions (desirable)

• Auto Finance or related background (desirable)

• 2 years of experience in fast paced office environment (desirable)

• High school diploma or general education degree (GED)

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

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