Associate, IT Performance Management
Hyundai Capital America

Job Info

Description

Who We Are: Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

Employee Value Prop and Culture: Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

Global One Company:

Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

General Summary:

The Associate, IT Performance Management is responsible for monitoring, analyzing, and optimizing the performance of IT systems, services, and processes with HCA's Digital Division. The Associate will assess the effectiveness and reliability of IT infrastructure, applications, and operations to ensure service levels and KPIs are met. In addition, the Associate will be responsible for providing reporting and transparency into IT performance KPIs, service and quality levels, and provide insights for all stakeholders, including but not limited to vendors, internal team members, and Digital leadership team. This role will be expected to collaborate with IT teams to test new strategies and come up with actionable recommendations to help improve the performance of HCA's technology landscape.

Duties and Responsibilities:

1. Performance Monitoring: Work with HCA IT Infrastructure and Applications teams to ensure continuous monitoring of IT systems, network, applications, databases, and services to collect data on various performance metrics.

2. Analysis and Reporting: Analyze performance data to identify trends and anomalies that may impact overall performance and productivity of IT resources. Generate reports and dashboards to provide insights into performance metrics and KPIs for all internal and external stakeholders.

3. Performance improvement: Coordinate with HCA technical leads to implement changes to infrastructure, configurations, processes, or applications to enhance performance. Collaborate with technical leads, IT governance, and other resources to ensure management processes are optimized to ensure IT availability and reliability.

4. Vendor service level management: Establish vendor scorecards and monitoring SLAs to define performance indicators and target service levels between HCA and internal/external IT service providers. Track performance against SLAs on recurring basis and take corrective actions to meet or exceed agreed-upon service levels. Ensure vendor compliance with HCA governance requirements, policies, and procedures. Assist in management of vendor quarterly business review meetings as required.

5. Other duties as assigned.

Knowledge and Skills:

• Strong interpersonal skills.

• Excellent active listening skills.

• Excellent oral and written communication skills.

• Strong organization and time/project management skills.

• Basic to intermediate technical skills; Excel, Word, Power Point, basic IT application/architecture concepts.

• Ability to clearly articulate messages to a variety of audiences.

• Ability to establish and maintain strong relationships.

Qualifications

• Minimum 5 years' experience with change management principles, methodologies, and tools in the finance and/or IT industry.

• Automotive Finance industry background a plus.

• Exposure to IT incident, availability, and service level management preferred.

• Bachelor's degree required.

Physical Requirements and Working Condition:

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.