Commercial and Industrial - Operations Manager I
Franklin Energy

Job Info

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As a combined organization, Franklin Energy and AM Conservation Group is undertaking what is perhaps the central challenge of our times - to help drive the transition to net-zero carbon economies while ensuring that no working families, businesses, or local communities are left behind. To do that, we are the utility industry's top provider of turn-key energy efficiency and grid optimization programs and products, all of which contribute to reducing carbon and waste and, at the same time, free-up resources for creating more innovation investment and jobs. With over 26 years in business, we have more than 1,300 experts across the United States and Canada, with warehouses on both coasts. The organization's integrated in-house services provide deep personalization and insights, helping energy partners achieve their carbon-reduction and energy productivity goals.

We believe the organization's most "precious resources" are its people. We pledge a relentless pursuit to embody a culture that acknowledges, recognizes, and infinitely seeks to understand the unique differences of its people. We are committed to creating employee experiences that continually attract and embrace a multiracial, multicultural, and multigenerational workforce that promotes outstanding performance and mirrors our diverse partnerships, clients and communities we serve.

Position Summary

The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
• Support delivery of operations team goals towards program and portfolio Key Performance Indicators
• Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
• Program/Project forecasting, tracking, invoicing, and reporting
• Oversight for weekly and monthly departmental/program reporting
• Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
• Work directly with internal functional teams and/or program teams on process and QA projects
• Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint
• Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance
• Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio
• Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director
• Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio
• Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director
• Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events
• Coordinate portfolio resource sharing inside and outside of the portfolio
• Work with internal customers to support the reporting needs of the portfolio, program, and business

Position Requirements

Education and Experience

• Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.
• Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes
• 1 - 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred)

Required Skills, Knowledge and Abilities

• Ability to maintain confidentiality
• Ability to analyze financial data and prepare financial reports and statements
• Ability to analyze program performance data and reports
• Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards
• Data entry skills in entering, tracking, maintaining, and querying databases
• Ability to communicate effectively both verbally and in writing.
• Ability to communicate to customers, clients, employees, and supervisor effectively
• Ability to analyze and interpret data and solve practical program problems
• Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios
• Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio
• Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders
• Exhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainment
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel more than 60%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.

An Equal Opportunity Employer

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