Customer Care Specialist
Computershare

Job Info

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JOB DESCRIPTION

Location: Hybrid - Louisville, KY

Next Start Date: November 18th

Compensation: $20 an hour, plus monthly performance bonuses

This is a hybrid position primarily based in Louisville, KY. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

A role you will love

As a Customer Care Specialist, you'll be the face of Computershare, delivering exceptional customer service and problem-solving skills to our valued shareholders. You'll have the opportunity to work with some of the largest brands in the world and make a real difference in their experience.

But that's not all! You'll also enjoy:

• A performance-based bonus and recognition platform, where your hard work is rewarded
• Opportunities to grow your career, with a dedicated learning platform offering free access to training and qualifications in areas like Excel, problem-solving, and effective communication
• A supportive team environment where you can learn and develop new skills

Our comprehensive training program will equip you with the knowledge and skills you need to succeed. You'll spend the first 5 weeks training, learning about our products and services, and how to navigate our systems. Our training is robust, and attention to detail is crucial.

Once you've completed your training, you'll have the flexibility to work at home 2 days a week and in our brand new office 3 days a week, Monday through Friday, between 8:00am and 8:00pm. You'll become an expert in providing customer support and responding to incoming inquiries, while continuing to grow and develop your skills.

What you will bring to the role

• Mastery of multi-tasking: You'll be handling multiple tasks simultaneously, including account research, functions on screen, and engaging with shareholders.
• Empathy and patience: You'll be working with shareholders who may be experiencing a loss in the family, so empathy and understanding are essential.
• Numeric reasoning: You'll need to confidently communicate large numbers and perform simple calculations.
• Experience: Previous experience in financial services or a role requiring complex transactions is preferred.
• Administration: Proficiency in Microsoft Office, Outlook, Excel, and Word.
• Technology: You'll need to be comfortable using technology, including dual monitors, navigating multiple screens, and basic troubleshooting.

If you're looking for a challenging and rewarding role that will help you grow your career, we want to hear from you! Apply now to join our team of dedicated Customer Care Specialists.

Rewards designed for you

• Flexible work to help you find the best balance between work and lifestyle.
• Health and wellbeing rewards that can be tailored to support you and your family.
• Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
• Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
• And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.

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