Customer Service Manager 2904
Roth Staffing Companies

Job Info

Customer Service Manager 2904

Customer Service Manager Responsibilities:

- Management of a team comprising 4-5 individuals.

- Collaboration with all company departments to ensure outstanding customer service and resolve any interdepartmental issues.

- Regular interaction with the customer service team to supervise their tasks, performance, and address any emerging issues, providing necessary solutions.

- Frequent communication with other managers to comprehend their needs and convey customer service expectations.

- Ensuring accurate and rapid data entry.

Customer Service Manager Requirements:

- 3-4 years of proven experience in managing people.

- Ability to retain significant technical information and think critically independently.

- Management of a team of 4-5 members.

- Proficiency in Microsoft Office suite, basic internet applications, and ERP systems. Training will be provided, but foundational computer knowledge is required.

- A sense of urgency in promptly resolving issues, both internally and externally.

- Ability to read and interpret basic Excel reports.

- Proficiency in Microsoft Office is essential.

- Ability to generate summaries, identify issues, and propose solutions.

- Essential data entry skills with an emphasis on accuracy and speed.

- Must have: Experience with B2B Distributor, Lighting Industry.

- Work schedule: Monday to Friday, 7:30 AM - 4:15 PM.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.