Customer Service Specialist $20-$23/hr
Roth Staffing Companies

Job Info

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Do you have at least 1 year of in-office customer service experience?! If so, apply here!

Job duties:

• 25% Schedule customer orders with production and check accuracy of order entry
• 5% Answer phone calls from customers with questions or concerns regarding each order
• 10% Serve as the backup for the Order Processor if they are out of office creating item numbers, routing orders and entering customer order details into the manufacturing software
• 45% Respond to incoming emails and faxes regarding order status or changes needed to be made to existing orders. Update customer accounts with this information in real time.
• 5% Pull reports to track deliveries and any late orders
• 10% Provide support other office staff with addition tasks

Requirements:

• 1+ years of in-office customer service experience is required
• Experience using any sort of order entry system is a plus
• Great organizational skills and attention to detail
• Experience using Microsoft Office (mainly Outlook)

Additional Info:

• Pay range: $20-$23/hr
• Schedule: Monday-Friday, 9:00am-5:30pm
• Location: 100% in office in Minneapolis
• Type: permanent

Benefits offered through the company:

• Medical insurance through Medica
• Dental insurance and vision insurance through Principal
• 401(K) Plan: - no company match due to non-union employees having a Defined Benefit Pension Plan
• Life Insurance - employer paid
• Short & long-term disability insurance - employer paid
• PTO + 8 paid holidays + 2 floating holidays

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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