Posted in Recruitment Consultancy
We are seeking an experienced and dynamic Customer Success Manager to lead our customer service team in delivering exceptional client experiences. In this role, you will be responsible for mentoring and guiding a high-performing team, serving as the primary client contact to manage relationships and ensure satisfaction. You will oversee daily call center operations, focusing on call volumes, response times, and service quality to meet key performance indicators (KPIs) and service level agreements (SLAs). Your strategic leadership will drive initiatives to enhance customer retention, loyalty, and satisfaction.
LOCATION: Chelmsford, MA (onsite)
SALARY: $100,000 -$125,000/annually DOE
SCHEDULE: 8:00AM - 5:00PM (Monday - Friday)
WHAT YOU'LL DO:
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