Director Client Services - Employee Health & Benefits
MMC

Job Info

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Director Client Services - Employee Health & Benefits

Director Client Services, EH&B is responsible for creating and communicating the vision and strategy for the Overland Park benefits team. This individual is tasked with driving growth for colleagues and clients, ensuring the achievement of both through visionary leadership, talent development, talent acquisition and harmonization of sales and operations.

ESSENTIAL FUNCTIONS

• Responsible for annual department budget and business plan.
• Works collaboratively with Leadership Team to drive the mission of the agency.
• Promotes interdepartmental resource sharing and cross-sell initiatives.
• Participates in Regional and National team to:
• Evaluate initiatives and opportunities for innovative solutions.
• Provide feedback on trends and challenges in EH&B.
• Communicate partnerships, strategies and opportunities to local office teams.
• Communicates emerging industry trends, issues, and market intelligence to producers, clients, team members and leadership.
• Works with producers and service to develop and implement strategies to achieve profitability objectives by maintaining operational effectiveness and efficiency.
• Coaches colleagues and challenges growth for department and individuals success.
• Establish annual goals for team members and participate in ongoing, regular feedback and annual reviews.
• Assist in recruiting, developing and retaining talent.
• Work with internal and external resources to support new producer development and growth while incorporating and understanding our sales methodology. Including;
• Working with Training & Development team to build and refine curriculum
• Actively engaging in opportunities alongside producers in the field, helping to originate new business and retention of existing clients by developing firm understanding of objectives and processes and the deployment of tools and resources to support the client
• Oversee carrier partnerships including relationships and contracts.
• Manage overall client relationships in assigned book of business and key client relationships.
• Actively participate and contribute as part of MMA's local office leadership team, providing input and recommendations on relevant issues and trends, and provide updates on regular basis on key issues and developments
• Work in conjunction with Sales Leadership to identify marketing and sales opportunities that align with both the producers and MMA's objectives to drive pipeline and sales efforts.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications and establishing personal networks to drive growth.

• Lead the Employee Health & Benefits team in the development of new ideas, practice standards, and market competitive solutions to maintain market leadership in the group brokerage/consulting industry.

• Monitor implementation of new tools, templates, standards and processes across all teams to make sure there is appropriate compliance.
• Expectation of external engagement through community events, boards, committees or other service efforts to positively promote MMA brand and build relationships

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor's degree in business, human resources, healthcare or other related area preferred.
• Minimum of 8-10 years experience in the healthcare benefits industry working for a group, insurance carrier, broker or general agency. Previous supervisory experience required.
• Must have knowledge of group insurance (medical, dental, vision, life and disability products).
• Excellent verbal and written communication skills and a proven ability to communicate effectively at all levels in the organization.
• Ability to work well with people, in a team environment, and to establish relationships at all levels.
• Must have the ability to work under pressure and multi-task.

Marsh & McLennan Agency (MMA) provides colleagues the freedom to make a career and difference. We encourage you to explore your curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams. More than just insurance brokers, we believe that a business culture that supports a healthy, safe work environment does so by offering the right benefits, programs, policies and opportunities to keep employees engaged and productive including: health and welfare, tuition assistance, 401K, employee assistance program, volunteer opportunities, and other programs.

Disclaimer: Additional duties, responsibilities and activities may change at any time with or without notice.

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