Director - EMS Solutions and Account Management
BGIS

Job Info

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BGIS ITS is currently seeking an EMS Solutions and Account Management to join the team in Hudson, FL and surrounding areas.

We seek an experienced and results-driven Director to lead our EMS Division implementation and also coach a team of people with Customer Relationship Management duties. The ideal candidate will have a strong background in EMS design, installation, monitoring and servicing as well as energy analytics couple with strong sales, account management, and leadership skills, with a focus on building and maintaining strategic relationships with key clients.

Are You Looking For

• A company that cares and wants you to achieve your career objective.
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that Company

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Key Responsibilities:

• Building BGIS USA Energy Management Systems (EMS) business -
  • Sales and implementation of Design-build of ems systems
  • Sales and implementation of EMS monitoring and EMS Service
• Heading up our Account Management function
  • Focus on GROWTH in select strategic accounts
• Develop and execute strategic sales plans to achieve sales targets and grow revenue
• Identify and pursue new business opportunities with key clients and prospects
• Build and maintain strong relationships with key decision-makers and influencers
• Conduct needs assessments and develop tailored solutions to meet client needs

Team Management:

• Coach a team of people on Customer Relationship Management and Account Management skills
• Provide coaching, guidance, and support to ensure team success
• Develop and implement training programs to enhance team skills and knowledge
• Participate in performance evaluations and provide constructive feedback

Customer Relationship Management:

• Ensure exceptional customer service and support across the team.
• Foster strong relationships with existing clients to drive retention and growth.
• Collaborate with cross-functional teams to develop and deliver customized solutions.

Strategic Planning:

• Stay up to date on industry trends and competitor activity
• Develop and maintain a deep understanding of client needs and preferences.
• Utilize CRM software to manage sales pipeline and track progress.

Requirements:

• Engineering Degree and expertise in EMS industry, systems and commercial models
• 15+ years of experience in sales, account management, or leadership
• Proven track record of success in driving revenue growth and achieving sales targets.
• Strong understanding of HVAC and EMS industries and trends
• Excellent communication, negotiation, and interpersonal skills
• Ability to lead and motivate a team.
• Strong analytical and problem-solving skills
• Proficient in CRM software and Microsoft Office

Strategic Team & People Leadership

• Communicate vision of the organization at all levels, strategic objectives, and goal setting.
• Lead key group of Directors and Managers to accomplish business goals through high performing teams.
• Establish and communicate performance standards.
• Identify required talent to successfully execute excellent client service and partner with talent team to source, select, on-board, and train team members.
• Review and document individual performance and track team accomplishments.
• Deliver updates to key business initiatives, ensure leaders aligned and focused, and provide regular individual performance feedback.
• Drive positive work environment and implement team member engagement approaches to enhance engagement levels.
• Plan for talent succession within the organization and support individual professional and career development. Build internal and external talent pipeline.
• Contribute to the completion of other key initiatives as assigned.

Operations Leadership

• Manage key operational teams including the residential and commercial services, warehouse functions, sales and client relations and back-office support.
• Monitor, establish, and implement process improvements and best practices for work order systems, inventory control, dispatch/scheduling, quoting, purchasing, and invoicing.
• Direct Service projects leader to ensure business initiatives delivered on-time, within budget parameters, and meet the established objectives.
• Ensure delivery of accurate business intelligence and reporting highlighting key trends and opportunities.
• Demonstrate and communicate high expectations for safety minded approach to work including compliance at federal, state, and local levels along with company and client specific standards.

Business Planning and Management

• Develop and executes strategic business plans aligned with the BGIS business strategy and objectives. Partners with internal leaders to execute business plans and track key metrics.
• Collaborate with relevant stakeholders to develop and implement continuous improvement of infrastructure systems and processes to support the achievement of strategic business plans.
• Take accountability for achieving business plans and ensuring business viability.
• Demonstrate accountability for achieving business growth and revenue objectives.

Service Delivery and Client Relationship Management

• Lead team members directly or indirectly in the delivery of quality and timely service to clients.
• Provide expertise in estimating, pricing, and negotiating sizable portfolio agreements.
• Anticipate and mitigate risks and/or leads the development and implementation of corrective action plans to remediate performance gaps.
• Develop and maintain effective relationships with multiple clients building trust and confidence. Manage expectations, understand, and anticipate needs. Resolve escalated issues.

Skills

• Bachelor's Degree in relevant field of study or equivalent work experience.
• Minimum 10 years performing job duties in a similar role.
• Proven strategic planning and execution skills.
• Excellent communication, interpersonal, influencing, persuading, and negotiating skills promoting teamwork.
• Analytical and problem-solving skills to source and analyze internally and externally generated information, anticipate problems/opportunities, create and evaluate alternative solutions and make appropriate decisions/recommendations.
• Demonstrated ability to structure an organization that delivers stellar business results and provides opportunities for team member growth and development.
• Business acumen and financial knowledge and skills to manage a significant budget, accelerate profitability, strategically price jobs, and accomplish good governance.
• People leader and talent management skills including ability to predict future talent needs, identify and attract top talent, assess current and potential performance, mentor, coach, develop, engage and retain top talent.
• Strong relationship building and collaboration skills within the organization and with external clients.
• Results driven evidenced by accountability for project management.
• Proficiency in computer applications including Microsoft Office

Physical Demands and Work Environment

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a high level, fast paced executive lever role including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, comply with policies and procedures, and ability to meet business objectives.
• Ability and willingness to travel.
• Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Benefits of Working with Millian Aire and BGIS.

• Competitive Salary
• Health, life, and disability benefits package
• 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Corporate perks through ADP
• 401K plan with employer match
• Technical training and development opportunities
• Growth and relocation opportunities

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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