Employer Solutions Call Center Representative
BC Forward

Job Info

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Employer Solutions Call Center Representative

BCforward is currently seeking a highly motivated Call Center Representative in Remote.

Position Title: Call Center Representative

Location: Remote

Anticipated Start Date: 20th-January-2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3 months contract

Job Type: (>=40 HRS WEEKLY), [CONTRACT], [Remote]

Pay Range: $13.39/HR - $13.39/HR

NOTE: Candidate must be authorized to work in the US without any sponsorship.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

HMS makes the healthcare system work better for everyone. We fight fraud, waste and abuse so people have access to healthcare now and in the future. Using innovative technology and powerful data analytics, we help government and commercial payers reduce costs, increase quality, and achieve regulatory compliance. We also help consumers take a more active role in their own health. Each year, we save our clients billions and dollars while helping people live healthier lives. At HMS, you will develop new skills and build your career in a dynamic industry while making a difference in the lives of others.
We are seeking a talented individual for Employer Solutions Call Center Representative 1 who is responsible for answering inbound calls and providing excellent customer service to callers.

Essential Responsibilities:

* Answer incoming phone lines
* Follow guidelines dictated in quality program for each call.
* Ensure security procedure are met in every interaction
* Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines.
* Ensure correct information is communicated in each interaction.
* Maintain call talk times while applying all file facts
* Following details of required call scripts
* Process incoming Level 1 docs
* Maintain quality performance in processing
* Ensure all processing and call goals are met

Non-Essential Responsibilities:
* Performs other functions as assigned
* Follow processing guidelines as

Knowledge, Skills and Abilities:
* Ability to demonstrate customer service skills.
* Ability to use and decipher file details
* Ability to us de-escalation techniques on calls
* Ability to pay attention to detail while on calls or processing files.
* Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment.
* Ability to demonstrate good keyboard skills.
* Ability to maintain patient confidentiality.
* Ability to work independently, under pressure and within, restricted timeframes.
* Ability to adapt and thrive in a changing environment.
* Ability to manage time effectively.
* Ability to demonstrate a strong knowledge of customer service principles and practices.
Work Conditions and Physical Demands:

* Primarily sedentary work in a general office environment.
* Ability to communicate and exchange information
* Ability to comprehend and interpret documents and data
* Requires manual dexterity to use computer, telephone and double monitors
* May be required to work extended hours based on special business needs.

Minimum Education:
* High School Diploma or GED required
* Additional education is preferred

Minimum Work Experience
* 2+ year of call center experience
* Demonstrate customer service skills is required
* Able to function between two departments incoming calls

CONFIDENTIALITY NOTICE:
The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

Interested candidates please send resume in Word format Please reference job code 233992 when responding to this ad.

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Job Snapshot

Employee Type
Contractor

Location
Texas, TX (Onsite)

Job Type
Health Care

Experience
Not Specified

Date Posted
01/08/2025

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