Engagement Manager/Director of Operations - Columbus, OH
Siemens Medical Solutions USA, Inc.

Job Info

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Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team!

Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .

This is a role well suited to an ambitious professional, looking for the next step in their career.

Join our team now at Siemens Healthineers Join our team now at Siemens Healthineers as an Enterprise Services, Engagement Manager

Location: Columbus, OH (must reside within this area/be within 2 hours driving distance)

Reporting into the Enterprise Services (ES) Operations Team, this is a role well suited to an ambitious professional looking for the next step in your career. ES Operations is focused on delivering and executing on a portfolio of value driven offerings including performance guarantees and state of the art technology powered by Siemens Healthineers that will help transform healthcare delivery for our partners. You will serve as the point of contact from the C-Level throughout the organization and be responsible for driving and sustaining and supporting the overall health of the strategic relationship. In this role you will also (but are not limited to):

• Provide highest levels of customer engagement and support to drive partnership operational performance.
• Focus on delivering an exceptional customer experience through excellent communications and engagement
• Lead relationship development across the customer's organization and gain participation in strategic customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset management, capital planning & procurement, KPI goal alignment, etc.).

• Work closely across business lines to ensure transparency of project inputs, outputs, issues, concerns, and roadblocks.
• Provide accessible and efficient response to concerns and problems.
• Support overarching Enterprise Services Operations Team as needed.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:

• You have the knowledge and experience to analyze clinical asset management needs, develop detailed short- and long-term operations & capital plans for implementation and continuous improvement. Key areas could include technical/clinical performance management, planning and skill development, analytical and advisory skills, operational execution excellence, and regulatory and compliance management.
• You have a strong understanding of health system service line operations.
• You are results-driven, action oriented and passionate about making a positive customer impact while balancing business needs.
• You can manage multiple programs/priorities and have strong project management skills.
• You have excellent communication and presentation skills in the customer environment.

Required skills to have for the success of this role:

• BS/BA in a medical field, engineering/technology or business administration with healthcare background preferred.
• Minimum of 5 years of professional experience with a background driving operations, business, or performance in a healthcare environment.
• Clinical or healthcare institution administration experience is preferred
• Ability to travel regionally 30% of the time

It would be a plus if you also possess the following:

• Polished demeanor with strong executive presence

• Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets, capital/operational planning).

• Ability to accurately assess key business metrics and situations from a "general manager's" point of view; effective at structured problem solving and critical thinking.

• Strong problem-solving skills and able to implement innovative solutions to customer problems.

• Ability to analyze client commercial capabilities, identify root cause and growth tool opportunities.

• Experience maintaining flexible approach when faced with business or client course corrections (e.g., client cost-out initiatives, industry economic conditions, healthcare reform legislation).

• Naturally curious spirit, and insatiable appetite for learning

• PMP and Lean Six Sigma certification is a plus

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

The base pay range for this position is $150,000 - $200,000 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. The annual incentive target is 20% of base salary. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here : https://benefitsatshs.com/index.html

This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific position before applying, please visit: https://usa.healthcare.siemens.com/about .
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .

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