Event Manager | Buffalo Marriott LECOM HARBORCENTER
Shaner Hotel

Job Info

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JOB DESCRIPTION

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company's business operations.
• Be familiar with all hotel services/features and local attractions/activities
• Maintain knowledge of: function room capacities and various set ups; lost and found policy; use of all forms; menus and pricing; guarantee policy; cancellation policy; payments policy; room rental charges; corkage fees; food handling policy; service charges; coat room policy; miscellaneous pricing (floral, entertainment, etc.); shipping/receiving policies; correct maintenance and use of equipment; all safety guidelines. Be knowledgeable and understanding of current customers and accounts, particularly those corporations, agencies, associations, tour operations, sports teams, and other groups or organizations that purchase hotel rooms.
• Ensure client files are kept organized and current with all required information.
• Greet all individuals arriving at offices courteously and assist with their needs, including scheduled property tours and walk-ins.
• Meet with clients to work out the details of their functions. Escort clients through the property and highlight features of facility as well as available services. Where appropriate, entertain clients in the hotel outlets to sell the hotel facilities. Adhere to all Accounting policies regarding payment.
• Suggestively sell menus which meet the client's needs and maximize revenues.
• Ensure that all definite functions are detailed accurately on Banquet Event Orders, signed by clients and distributed to designated departments on a timely basis.
• Review estimated guarantees and ensure that firm guarantees are obtained within the timelines established by the hotel.
• Prepare the Daily Event Sheet (BEOs and Group Blocks) according to procedures and distribute to Sales Director and Managers for verification of information listed. Type and distribute to specified departments.
• Assist changes to Banquet Event Orders; ensure that accurate information is communicated to respective departments on a timely basis in order to best service the client. Resolve discrepancies with Catering staff.
• Conduct a detailed briefing of all last minute Banquet Event Orders or modifications to existing BEOs with designated departments on a timely basis.
• Prepare the Weekly Event Sheet (BEOs and Group Blocks) according to procedures and distribute to Sales Director and Managers for verification of information listed. Type and distribute to specified departments.
• Welcome group contact upon arrival at function and ensure guest satisfaction.
• Monitor guest reactions and confer with service staff to ensure guest satisfaction.
• Promote positive guest relations at all times.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Monitor and handle guest complaints by ensuring guest satisfaction.
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
• Attend designated meetings, menu and wine tastings.
• Confirm function room set ups, cleanliness, and condition meet designated standards prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Directly contact respective department manager and relay and deficiencies to be corrected.
• Meet with Banquet Manager or designee prior to function time to verify arrangements and to observe the quality of the food presentation. Assist in plate-up of meals as requested. Ensure that all standards are met.
• Complete and distribute amenity request forms for specified clients. Obtain designated approvals and follow up on delivery and any changes.
• Attend trade shows, chamber of commerce or civic events, and other local organizations in support of hotel sales.
• Working knowledge of Front Desk operations.
• Maintain confidentiality and security of specified hotel information, correspondence, reports and files.
• Project a professional image of the hotel.
• Attend monthly departmental meetings and other meetings as assigned; take meeting minutes and distribute.

Responsibilities:

Greets potential clients, schedules and conducts property tours soliciting business by highlighting facility features and available services. Develops, outlines, and maintains accurate and detailed records of client requirements and requests with use of Banquet Event Orders and Group Contract specifications. Responsible for the timely distribution of BEOs and Group Blocks to designated department managers. Required to inspect all function space, confirming designated standards are met, and communicates discrepancies to department designee. Confirms function room set ups, cleanliness and condition meets designated standards prior to guest arrival, ensuring all details are in agreement with client's requirements and hotel standards. Welcomes group and function contacts upon arrival, and ensures client satisfaction. May provide clerical, secretarial and administrative support to General Manager and Director of Sales.

Qualifications:

• High school graduate or equivalent; college degree in hospitality management or business preferred.
• Minimum 4-year prior experience in Sales, Catering or Convention Services.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to speak effectively before groups of customers or employees of organization.
• Bilingual English / Spanish a plus.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of all styles of room set-ups, standard equipment involved and proper handling of the standard
• equipment.
• Knowledge of accommodating room capacities and organizing set-up requirements from information on Banquet Event Orders.
• Previous training in the hospitality industry, food service or the culinary fields.
• Knowledge of local activities and attractions appropriate for clientele.

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property

Salary: $65,000 - $70,000. Salary based on experience. (Bonus eligible position based on performance metrics being met).

This job has expired.