Executive IT Support Liaison
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Office

Job Description

This role is a full time position at our Waltham, MA site.

Position Summary

As an Executive IT Support Liaison, you will play a crucial role in ensuring the seamless functioning of technology and information systems for our organization's executive team. You will be the main point of contact for high-level executives, providing them with dedicated IT support and assistance. Your responsibilities will encompass technical support, solve, communication, security, and overall technology management for executives. Most relevantly you partner with our executive team to help assist in our mission to enable our customers to make the world healthier, cleaner and safer.

Key Responsibilities

• Leverage PPI to enable constant improvement
• Provide regular updates to management as requested by lead
• Monitor the ticketing system and executive support dashboard to ensure assistance is provided in a timely manner
• Deploy, support and tackle issues with equipment including workstations, phones, mobile devices, printers, scanners, faxes, office A/V and multifunction devices
• Advise executive colleagues on technology standard processes and perform preventative maintenance in conjunction with Global IT standards and Leadership IT Support recommendations
• Maintain the highest level of adaptability by being attentive, enthusiastic, resourceful and by showing a sense of urgency and professionalism
• Assisting and providing support to leadership team and executive admins leading up to and during all meetings with set up and monitoring

Requirements / Qualifications

• Bachelor's degree in a technical related subject area, or work experience equivalent will be considered. Minimum of 3 years previous work experience in a related field with a proven track record of success.
• You have Superior work ethic
• "customer first" attitude
• You are innovative
• You provide "white-glove" treatment to colleagues
• You enjoy meeting people and building relationships with colleagues
• You have a sense of urgency-but also the ability to keep your cool
• You are punctual!
• You are enthusiastic about learning new technologies and processes
• You can work with minimum supervision and be self-motivated
• You are agile at finding the right solution in any situation
• Maintain adaptability
• Build and document day-to-day process
• Travel Requirement: < 25%

Technical:

• Using and supporting Windows 11, Office365 Products, Microsoft Teams, iOS devices
• Experience in ServiceNow
• Accessing/Analyzing Data in PowerBI
• Mac Hardware/OS, PC Hardware/OS
• Video Conferencing hardware
• Townhall/Event Production
• Dell/Mac
• iPhone/iPad

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

This job has expired.