Field Service Engineer I
Thermo Fisher Scientific

Job Info

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Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Field Service Engineer (FSE) performs customer installs, repairs, and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.

Essential Functions:

• Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
• Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
• Achieves specified revenue targets while satisfying customers from instrument repair, installs, and PM's
• Interacts with customers to offer and close the sale of service contracts and other service products
• Collaborates with internal partners to resolve customer issues and improve processes
• Demonstrates proficiency in Remote Service Dispatch (RSD), problem resolution, and documentation by adhering to reporting responsibilities for Escalation, Field Problem Report (FPR), and Field Service Report (FSR) submissions.
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Performs Qualification & Validation Products at customer sites
• Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings, and remaining up to speed on new products, markets, customers, and competitors
• Manages travel expenses and follows Life Technologies travel policies and guidelines
• May be required to perform other related duties as required and/or assigned

Education Requirements:

• Requires a bachelor's degree in engineering, biology, chemistry, or related field or equivalent work experience and knowledge.

Required Qualifications:

• Minimum of 3+ years of relevant experience in a related science, engineering, and/or customer-facing role
• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Functions well with limited supervision
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications:

• Experience in a clinical, diagnostics, and/or other regulated environment
• Demonstrates a proactive approach in acquiring knowledge and comprehending IT systems and processes.
• Experience in related product applications

Working Conditions:

Frequent travel to customer sites is required and ranges from 25-75% of work time. Works both in a home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

Compensation and Benefits
The hourly pay range estimated for this position based in New York is $27.91-$41.86.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
  

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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