Human Resources Service Center Representative
Beacon Hill Staffing Group, LLC

Job Info

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Position Overview

Beacon Hill's client based in St. Paul, MN is looking for a HR Service Center Representative to join their team. As a HR Service Center Representative, you will play a crucial role in supporting current employees, retirees, and job candidates by addressing their HR-related inquiries. This role involves handling inbound calls, emails, and chats while applying company HR policies and procedures to provide effective solutions.

Initially an onsite role in St. Paul, MN that is with potential to transition to a hybrid work arrangement after 90 days.

Primary Responsibilities

Customer Interaction: Manage inbound calls, emails, and chats, addressing inquiries related to payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing, and other HR topics.

Guidance and Resolution: Apply company HR policies and technology to provide accurate guidance and resolve customer issues. Document interactions and research answers or escalate cases when necessary.

Case Management: Track and follow up on open cases, coordinating with team leadership or other HR resources to ensure timely resolution.

Policy Adherence: Understand and adhere to all policies and procedures to maintain consistency and quality in customer service.

Minimum Qualifications

• Education: High school diploma or equivalent required; Bachelor's Degree in Human Resources or related field preferred.
• Experience: 1 year of HR or equivalent customer service experience preferred.
• Licensing/Certificates: Relevant certifications or licenses preferred.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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