International Scholar Operations Specialist (ISOS)
The Ohio State University

Job Info

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Job Title:International Scholar Operations Specialist (ISOS)Department:International Affairs | International Students and Scholars

The International Scholar Operations Specialist (ISOS) is a vital member of the Scholar Team within the Office of International Affairs' (OIA) International Students and Scholars (ISS) unit. In this fast-paced environment, the ISOS excels in customer service, team collaboration, and attention to detail while handling immigration cases, ensuring compliance, and providing support to international scholars and employees.

Key Responsibilities:

• Lead Immigration Case Business Processes: Manage intake of immigration cases and associated fees using various software programs and management systems including Sunapsis, Workday, and Microsoft Teams and Excel.
• Workflow Coordination: Assign cases and tasks to team members and liaise with campus units and clients.
• Manage U.S. Department of Labor (DOL) Submissions and Compliance: Prepare and submit Labor Condition Applications (LCAs) and Prevailing Wage Determinations (PWDs) to DOL's electronic portal, FLAG, for H-1B cases. Oversee LCA posting requirements with campus units and OSU's HR Talent Immigration team and related government requirements including electronic and paper-based files.
• J-1 Scholar Support: Conduct new J-1 scholar orientations and assist J-1 scholars with health insurance information and third-party insurance enrollment. Liaise with the third-party insurance provider on complex insurance questions and claims and assist the director with annual policy renewal.
• Lead J-1 Scholar Health Insurance Compliance: Ensure J-1 scholars enroll in and maintain insurance coverage, coordinate compliance notifications, disseminate information, conduct information sessions, and create support materials.
• Fiscal Operations: Conduct fiscal operations for H-1B case fees, work with Office of Academic Affairs Business Services and Accounts Payable (AP) using Workday software for H-1B case check creation and pick up checks from AP's office.
• Business planning and process improvement: Assist Scholar Team and Business Analyst with Sunapsis electronic form creation/revision for business process updates and improvements.
• Data Analysis and Technical Support: Use Sunapsis to create reports for case trend analysis and provide clientele with limited technical support.
• File Management: Prepare H-1B paper-based case files and archive and purge them.
• Monitor office supplies and faxes: Order office supplies for the team and distribute faxes to team members.
• Supervision: Supervise 1-2 students who assist with file maintenance and administrative support.

Education/Experience

Minimum Education:

• Bachelor's degree or equivalent in International Relations, Education, Public Administration, Business or a closely related field.

Required:

• Experience with Sunapsis or other database management systems such as PeopleSoft, Workday, Banner, or Terra Dotta.
• Proficiency with Microsoft Office products, including Excel, Word, Teams, and Outlook.
• Previous experience working with international populations and the ability to effectively interact with individuals from diverse cultural backgrounds.
• Basic understanding or interest in immigration regulations for H-1B and J-1 non-immigrants.
• Excellent organizational skills and strong interpersonal, verbal, and written communication skills.
• Ability to work independently and collaboratively as part of a team.
• Exceptional attention to detail and accuracy.
• Proven ability to thrive in a fast-paced environment, prioritize tasks, manage projects, and complete assignments efficiently.

Desired:

• Prior experience in a customer service role within higher education.

Additional Information:

Application to this posting requires a cover letter and resume.

This position is intended to be 100% in-person from the onset with the potential to be a hybrid work schedule in the future.

The Targeted Hiring Range for this position is $20.02 - $24.89. The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function: Business Planning and Operations

Subfunction: Business Operations

Band: Specialized

Level: 1

Location:Enarson Classroom Building (0072)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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