IS Computer Support Technician
Volt

Job Info

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Volt is immediately hiring for IS Computer Support Technician in Richland, WA

Position type: Full-time, Contract

Duration :12+ Months

Location: Richland, WA

• Under general supervision from peers and management, this position is responsible for providing support to the workstation deployment project, performing inventory, imaging new machines for deployment to customers, supporting return of computers that have met lifecycles, including readying devices for e-waste disposal processes, and assisting the IS Solutions Center when time permits.
• Individual should provide prompt and courteous service to users as they receive calls related to work performed for technical assistance as it relates to software application installation, inventory, and deployments.
• The position will be required to perform work in an office environment, including moving computers and peripherals from location to location.
• Maintain inventory of software and licenses. Install, maintain, and provide support for software.
• Assist users in requesting software, tracking the progress of requests, verifying software approval status, and tracking licenses.
• Provide technical system support; assist users with available applications and programs.
• Assist IS analysts in system management. Provide password support and management, manage access to network and network folders.
• Maintain network security workgroups.
• Act as primary customer interface to develop specific hardware and software configuration requirements necessary to meet customer telephone and data transmission needs.
• Effective personal interaction with many groups and individuals utilizing strong communications skills is a very important aspect of this accountability.
• Receive and document customer computer and network trouble calls watching for trends and/or recurring problems.
• Provide advanced technical assistance in resolving IT related problems involving hardware, software and system compatibility conflicts and malfunctions, application operations, connectivity, network, and security issues. Customer information is logged into a service request ticket that will follow the request through to its completion.
• The Computer Support Technician owns the ticket from inception through closure and is responsible for meeting or exceeding user expectations and IT level of service commitments
• Attend meetings and trainings.
• Maintain the fleet of laptop computers.
• Load appropriate software and e-mailboxes for customer checkout.
• Re-image laptop to standard image upon return to be ready for the next check out. Image customer computers and laptops as necessary.
• Provide administration and support for Remote Secure Access.
• Track supervisor approvals and signature forms, create and distribute tokens, and assist users in setup and continued use of application.
• Must participate on the Emergency Response team (ERO) when designated.
• Must support the biennial refueling outage.

Basic knowledge of:

• Client/server infrastructure;
• Computer/help desk support;
• Local area network and desktop computer architectures;
• Thorough understanding of required duties of a computer support field environment.
• Obtain and maintain unescorted access
• Work independently and as a part of a team.
• Competently apply computer knowledge.
• Understand and follow written and oral procedures.
• Communicate orally with customers and vendors for problem solving and troubleshooting of computer problems.
• Communicate fluently via written methods, including software documentation, systems presentations, procedure writing, and other advanced written communication methods.

Pay rate: $25.00/hr to $28.00/hr

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, colour, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email hr_dept@volt.com or call (866) -898-0005. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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