IT Desktop Support Specialist
Hays

Job Info

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The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an IT Desktop Support Specialist in Alpharetta, GA.

Role Description

Key Responsibilities:
• Provide local support for headquarters.
• Support international offices on the phone - Canada and USA.
• Interact with C-level executives.
• Provide in-person troubleshooting.
• Provide desk-side support for Windows operating systems, Microsoft Office, emails, printers, and other peripherals.
• Assist users with technical issues, including troubleshooting and resolving problems with software and hardware.
• Set up and configure laptops for new hires, ensuring all necessary software and settings are installed.
• Support C-level executives with in-person troubleshooting and technical assistance.
• Collaborate with the IT team in India to address and resolve technical issues.
• Maintain and manage IT equipment inventory.
• Ensure timely and effective communication with users regarding the status of their support requests.
• Provide first-level contact and problem resolution for all users with hardware, software, and application problems.
• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases.
• Conduct remote troubleshooting and provide clear instructions to non-technical users.
• Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
• Check computer hardware (HDD, mice, keyboards, etc.) to ensure functionality.
• Install and configure appropriate software according to specifications.
• Ensure the security and privacy of networks and computer systems.
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.).
• Maintain records/logs of repairs and fixes.
• Follow up with users to ensure their systems are functional.
• Report significant and recurring issues to the IT department.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Support Teams, SharePoint, OneDrive, and the Office Suite.
• Handle EntraID tasks such as granting access and resetting passwords.
• Utilize Azure for various tasks.
• Use ServiceDesk for ticketing.

Skills & Requirements

Qualifications:
• 1-5 years of experience in IT desktop support or a related field.
• Strong communication and interpersonal skills, with the ability to interact effectively with C-level executives.
• Strong knowledge of Windows operating systems.
• Excellent diagnostic and problem-solving skills.
• Knowledge of internet security and data privacy principles.
• Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional).
Plus Skills:
• Basic understanding of Azure is a plus, but not required.
• Degree in Computer Science, engineering, or a relevant field.
• Certifications in IT support or related fields are a plus, but not required.
• Entra ID knowledge.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

#LI-DNI
#1168453 - Ken Remy

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