IT Support Coordinator
Oxford Global Resources

Job Info

---

Position Summary

The IT Support Coordinator is responsible for providing exceptional Tier 1 end-user support to employees and/or consultants company-wide on computers, peripherals, phones, the core business systems, MS Office applications, and other software needs related to technical support. The IT Support Coordinator's main objective is to maintain a high level of customer satisfaction, provide technical support, and focus on problem-resolution for issues reported by local and remote internal users, departments within the company and outside contractors as well as our temporary professionals. This position requires extensive phone work, problem resolution skills and ability to remain calm under pressure.

The IT Support Coordinator will research, analyze, and diagnose problems with client systems including desktop/laptop hardware and software, peripheral equipment, printers. This position will solve problems using documented processes or best practices. Good documentation/communication is required (e.g. e-mails, process improvements).

What We Offer

Responsibilities

• Demonstrate service excellence in end-user support by performing Tier 1 support via telephone, in-person, and through remote tools
• Research questions using available information resources
• Follow standard IT support procedures
• Unlock/Reset user accounts via Active Directory tool
• Log all support incidents via ticking system
• Track requests and document resolutions as well as escalate urgent situations
• Stay current on system information, changes and updates
• Install, configure, and maintain workstation operating systems
• Evaluate new hardware and software technologies
• Provide basic telephony support (desk phone & mobile)
• Enter and/or correct data in multiple systems with care and accuracy
• Maintain knowledge of Company and industry projects, services and trends affecting team activities including technology advances and compliance/regulatory trends.
• Other duties as assigned

Additional Responsibilities

Skills

• Excellent verbal and written communications skills
• Creative, outgoing, energetic person with a demonstrable track record of exceeding goals
• Ability to multitask in a fast paced environment
• Solid analytical and problem solving skills
• Creative, flexible, professional with "can do" attitude
• Ability to multitask in a fast paced environment

Education

High School Graduate or Equivalent

Experience

• High School diploma or equivalent (2+ years of relevant experience)
• Previous customer service experience required
• Proven knowledge of MS Office products

Competencies

Communication Skills

Creativity/Innovation

Critical Thinking

Problem Solving

Prioritizing and Organizing Work

Driving for Results

Supervision

Supervision Exercised: none

Supervision Received: IT Technical Service Manager

Salary Information: 45,000 - 58,000

Please contact careers@oxfordcorp.com if you are interested in this position.

Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides holiday pay, paid time off, medical, dental, vision, life and disability benefit plans, flexible spending accounts, health savings accounts, employee tuition reimbursement, student debt assistance and a 401(k) Retirement Savings Plan. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email staffbenefits@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

Know Your Rights | Pay Transparency | Employee Rights Under the National Labor Relations Act

Nearest Major Market: Boston
Job Segment: Employee Relations, Labor Relations, Temporary, Human Resources, Contract

---