Manager, Operations (Fraud Ops)
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

As a key member of our team, you will be responsible for developing and implementing strategies to mitigate driver fraud and rolling out new products to prevent identity theft fraud.

Responsibilities:

• Develop and implement strategies to mitigate and prevent driver fraud, including identity fraud.
• Collaborate with cross-functional teams, including Product, Engineering, Legal, and Compliance to roll out new fraud fighting in-app products and features and build/improve T&S policies.
• Analyze fraud trends and metrics to identify areas for improvement and optimize fraud prevention efforts.
• Utilize biometric data, facial recognition technology, graph analysis techniques to enhance fraud prevention efforts.
• Manage T&S driver operations to ensure that all processes are running smoothly and efficiently.
• Collaborate with external partners to stay up-to-date on the latest fraud trends and technologies.
• Present findings and progress to executive leadership.
• Identify KPIs and use data to explain complex problems to prioritize and execute product enhancements and policy creation.
• Create new policies through collaboration with compliance and legal teams that can be operationalized by a large group of associates.
• Oversee the operation of policies to ensure they are being executed and followed correctly.

Preferred Qualifications:

• Strong understanding of fraud prevention and mitigation strategies - particularly integrity, authentication, and identity validation in the gig space.
• Experience with biometric data and facial recognition technology is a plus.
• Previous Trust and Safety operations or product experience.
• Ability to explain complex problems and solutions to a variety of stakeholders.
• Experience making and executing programmatic-level decisions that could impact the greater business.
• Experience building and implementing new policies within a T&S setting.
• Experience providing timely and nuanced guidance regarding time-sensitive and high-priority escalations.
• Strong analytical and problem-solving skills, with the ability to interpret data and draw meaningful insights.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Familiarity with Excel, Tableau or other data visualization tools.
• Experience working in the tech space and understanding the nature of how apps work.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $70,000.00-$130,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Operations , or related field and 2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.

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