Mortgage Systems Administrator
Everwise Credit Union

Job Info

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Job Description:

Position Summary:

The Mortgage Systems Administrator role serves as a subject matter expert for Encompass. This role will be responsible for communicating and supporting system enhancements, provide support, configure and implement process improvement, optimize performance and manage the roadmap for Encompass. The incumbent will be responsible for both hands-on technical management, support of other mortgage related systems, and work with business partners to provide system solutions.

Primary Responsibilities and Duties:

Administers the company's Loan Origination System (Encompass), and other CORE company systems. Manage user setup, roles and security, customization of objects, fields, and page layouts within Encompass. Creates, maintains, and analyzes business rules, including advanced coding as necessary. Configure integrations and user access of 3rd party vendors and services. Monitor systems and processes to ensure they meet or exceed established standards and service level agreements for availability, continuity, performance, and security. Participate in design, testing, and implementation of new products and/or services. Provide Mortgage LOS and core system training to users Provides recommendations for process-flow improvements. Ensures that proposed solutions work as desired through system analysis, testing, and maintenance. Reviews Encompass and other system release notes and work with department heads to make any needed system or process-flow changes. Works closely with management and business users to build and analyze reports and implement solutions for our Encompass system. Support systems and processes ensuring timely and effective resolutions for incidents and problems through the maintenance of system documentation, collaboration and escalation, and constant communication with effected parties. Supports mortgage projects in line with Everwise Credit Union's vision for the Mortgage Lending Department. Identify and assist with changes to systems and processes and procedures by working with internal and vendor resources through the change process, ensuring that changes meet stated expectations, documenting change activities and updating system documentation, and communicating service impact to affected parties. Assume additional responsibilities as necessary for the continued growth and advancement of the credit union.

Knowledge/Skills:

• Experience with Microsoft Operating Systems, Active Directory, Office applications, and SQL Server
• Knowledge of data security and disaster recovery concepts and procedures
• Experience in planning, implementing, testing, and troubleshooting applications

• Experience in integrating services and applications, preferably with Fintech
• Excellent interpersonal and communication skills
• Ability to work independently and in a team environment
• Strong problem-solving skills and follow through with resolution and communicate status updates
• Strong organizational and time management skills to manage multiple tasks and meet deadlines
• Detail oriented
• Drive to constantly learn new technologies and technical skills
• Capability to identify hidden issues and provide accurate analysis

Minimum Requirements:

• Bachelor's degree in IT or a related field, or equivalent experience is required

• 3+ years of relevant IT experience
• 2+ years of financial industry experience
• 1+ year experience as Encompass administrator preferred
• Encompass Administrator Certification preferred.
• Available to be on call outside of business hours

Everwise is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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