NYC DOITT 7-858-0523A - Emergency Communications Senior Engineer
Voyatek

Job Info

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Opportunity Details

Full Time NYC DOITT 7-858-0523A - Emergency Communications Senior Engineer

Brooklyn, NY

Outcomes. Delivered.

Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.

For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program
• Supports first responders in reducing opioid overdoses within their communities
• Empowers colleges and universities to identify and thwart financial aid fraud
• Equips teachers with valuable insights to identify students requiring additional support
• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.

We're more than a technology company -- we're an outcomes company.

We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.

We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.

Voyatek is seeking applicants to occupy the position of Emergency Communications Senior Engineer within our NYC Department of Information Technology and Telecommunications team located in Brooklyn, NY.

Key Responsibilities:

• Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment.
• Configure and test Emergency Communications network infrastructure.
• Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City's Public Safety Answering Centers.
• Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services.
• Technical support and oversight for vendor managed ESInet services and systems. Technical support for Public Safety Unified Communications systems and services.
• Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications.
• Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation.
• Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
• Provide Emergency Communication technology asset management support and oversight.
• Coordinate technology deployments with 911 Originating Service Providers, neighboring jurisdictions and Emergency Communications Relay Centers.
• Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure.
• Perform data and performance analysis associated with communications services.

Mandatory Qualifications:

• At least 12 years of experience working in a data center or in the field supporting related work.
• 8+ years of experience in network support, LAN/WAN troubleshooting.
• 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).
• 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).Substantial knowledge of networking hardware and topologies.
• Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.
• Substantial Knowledge of computing systems and hardware.
• Experience with LEC circuits termination and turn-up.
• Experience with Land-mobile-radio systems, P25 conventional and trunked networks.
• Experience with call routing, selective routing, trunking and location-based routing.
• Ability to perform physical work related to the job. Ability to follow detailed job documents.
• Must be willing to travel within the NYC region to meet customer SLA's.
• Must be willing to work on-call, after hours and weekends when required.
• Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

Desired Qualifications:

• Bachelor's degree from an accredited college in computer science or related area of study
• Experience with Emergency Communications infrastructure, systems, applications and related technologies
• Experience with DMS and ACD systems
• Experience with ANI / ALI services and functionality
• Experience with 9-1-1 Call Handling Systems
• Experience with NG9-1-1 ESINET call routing.
• Experience with SMS, RTT, TCC routing, SMS aggregation
• Experience with third-party emergency communication system integrations
• Experience with GIS and location-based identification systems
• Experience with 911 related TDOS and DDOS risk mitigation

We encourage you to apply if you think you are a good fit for us. Check out our career website for all open positions!

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $ to $.

As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.

Voyatek does significant work with Federal and State tax and revenue authorities. If applicable, hires for these projects will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; however, this clearance must be obtained prior to working on these projects.

Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.

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