Operations Analyst
ACS Professional Staffing

Job Info

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• Location: Vancouver, Washington
• Type: Contract
• Job #7968

Overview:

ACS Professional Staffing is looking for an employee to work on-site with our client. This Operations Analyst 3 will work with internal business stakeholders and facilitate gathering and analyzing information using standard tools and approaches, or developing new when needed, to clarify business operations and functions, document and map current and future states, perform gap analysis, identify solution alternatives, evaluate the alternatives, provide weighted recommendations and develop / draft associated processes and procedures for management approved direction. This full-time position is located in Vancouver, WA.

Pay range: $44.16 - $63.09

Benefits:

• Paid holidays: 11
• PTO: Starting at 10 days
• Sick Leave: Up to 56 hours per year (prorated based on start date)
• EAP: Employee Assistance Program
• Benefit Options Available: Medical, Dental, Vision, FSA, DCA, LPFSA, HSA, Group Life/AD&D, Voluntary Life/AD&D, Voluntary Short-Term Disability, Voluntary Long-Term Disability, Voluntary Critical Illness, Voluntary Accident, 401k (immediately eligible for employee and employer contributions - employer match up to 4%)
• Other benefits include the following: Calm App, Access Perks

Responsibilities:

• Strategy and Planning Support:
• Apply knowledge of industry frameworks (IT Infrastructure Library (ITIL), National Institute of Standards and Technology (NIST), LEAN, Information Asset Management (IAM), International Organization for Standardization (ISO)) and Federal Regulatory Standards and Processes including Office of Management and Budget (OMB), Department of Energy (DOE), Federal Information Security Management Act (FISMA), North America Reliability Cooperation - Critical Infrastructure Protection (NERC CIP) to strategic efforts, TT frameworks, systems and business mapping, and associated procedures and processes. Regulatory and security requirements must be included in all proposed options, recommendations, documentation and frameworks.
• Conduct interviews and research to determine IT (Information Technology)/OT (Operations Technology) business requirements and translate them into potential future opportunities for strategic initiatives.
• Collaborate with TT system owners, administrators, and users to document / map deep dive into the various Transmission Technology systems, system dependencies, primary function, additional / potential functionality, interconnecting systems, system owners, administrators and users, and the business functions each supports.
• Identify gaps in system owners, SMEs and collaborate with management and executives to address and document gaps.
• Identify any duplicated system functionality and collaborate with SMEs, management, and executives to address and document resolution.
• Clarify and document business and organizational strategies, plans, functions, services, and processes.
• Provide input, options and weighted recommendations to TTO and TT leadership in developing service strategies, processes, and deliverables.
• Draft long-range strategies and goals for TTO in alignment with TT and goals; present options and weighted recommendations to manager and Transmission executives for review and further direction or approval.
• Work with outside consultants, as requested, on a variety of company and organizational efforts such as asset management and workforce modernization. This work may include deep dive research and documentation, providing necessary information, or collaborating on recommendations for Transmission and leadership.
• Provide input and recommendations for alignment of service strategies with cross-organizational processes, such as project intake, prioritization, and demand management. Document and map leadership preferred directions.
• Draft, and recommend enterprise and organizational-level strategies, frameworks, models, contextual diagrams, and documentation management. This may include providing presentations to Transmission and leadership.
• Facilitate Risk Management Framework and supporting inputs, processes, documentation, and training materials; communicate and present options and the preferred framework to SMEs and management to solicit feedback and further course direction.
• As requested, organize and facilitate teams of co-workers on a variety of ad hoc and standing projects related to strategic efforts to provide options and recommendations.
• Business Process Development:
• Define and develop metrics on quality, efficiency, and cost-effectiveness of TTO service delivery and asset management. Develop processes and procedures to gather data, compile metrics, and present to TT and TTO management.
• Provide input and recommendations on processes and procedures to improve efficiency, cost-effectiveness, and/or improve internal and external customer service; develop information system documentation to support efficient operations; prepare reports and written findings and recommendations; and monitor changes.
• Identify and recommend opportunities for improving business processes through information systems and/or non-system changes.
• Liaise between management, organizational end-users, technical experts, IT/OT specialists, consultants, and other organizations in the analysis, design, development, testing, and maintenance of organizational policies, processes, and procedures to improve and verify optimal performance. Present results to manager / leadership.
• Plan, organize, facilitate, conduct, and document business process reengineering and improvement projects and/or management reviews.
• Provide input to project team members on the impact of potential changes and potential solutions on business processes; prepare/draft and present written and verbal communications to internal teams, stakeholders, and leadership.
• May serve as Project Manager (PM) for small, related projects and initiatives, as requested. This may include:
• Organizing and facilitating project team.
• Drafting and recommending project scope and timeline (and any budget requirements).
• Obtaining appropriate resources from Program / Resource managers.
• Seeking project and project change approvals.
• Collaborating with management and project team to meet project timeline and deliverables.
• Maintaining consistent communications with manager, project team, internal stakeholders and Transmission leadership.
• Facilitating lessons learned meetings, documenting findings and future improvement recommendations.
• Facilitate requirements elicitation and development process; facilitate workshops, present and validate findings; incorporated feedback and needed changes arising from user input.
• Assist in the development / draft of business cases and incorporate feedback and changes arising from SME and management input.
• Collaborate with SMEs and users to identify, define, and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access, present findings and potential resolutions to leadership.
• Analysis and Communication:
• Provide budget-related support to the group's manager / management by performing research, gathering data, conducting analysis and assisting with use of a budget tool. This work may also include identifying deltas and drafting justifications for budget requests for manager review and finalization.
• Analyze the feasibility of, and draft requirements for, new and enhancements to existing systems supporting Transmission Technology customer business processes and IT systems management tools.
• Analyze, facilitate, model, and organize information to elicit requirements, reconcile conflicts, and distinguish solution ideas from business needs.
• Perform technical interviewing of SMEs, infrastructure engineers and system administrators, in the Transmission Technology environment, to document key interactions and connectivity among enterprise technical solutions involving hardware, networks, security and applications.
• Assist project managers with tracking and meeting business, schedule, and budget objectives; provide input to and recommend project plans, timelines, milestones, and objectives for related projects.
• Support Organizational Change Management within technology projects, including mapping, documenting, and providing recommendations into changes to services, business processes, systems and technology, job roles and skills, and organizational structures.
• Assist in creating and implementing change management plans and communications materials that minimize employee resistance, maximize employee engagement, and empower senior management as change sponsors.
• Track, document, update and provide status reporting on changes for functional and business specifications.
• Read and interpret functional technical and non-technical literature for end-users.
• Create / draft Word documents, Excel spreadsheets, Power Point presentations, and Visio flowcharts in support of business strategy and development for leadership review and acceptance.
• Communicate with a wide variety of internal technical and business experts in both individual and group settings. This work may include meeting organization, arrangement, facilitation, business vs technical needs conflict resolution, and documentation of meeting findings and attendee input and feedback. Communication should include consideration of regulatory and security requirements consideration.
• Maintain open and regular communication with manager, any impacted SME, and Transmission Technology leadership.
• Mark documents and maintain filing system(s), files, emails, and records in accordance with compliance requirements. Share and disperse documents only to appropriate personnel (those with a Lawful Government Purpose (LGP) to know). Mark and maintain all official records in accordance with the Information Security (INFOSEC) and Information Governance & Lifecycle Management (IGLM) standards and procedures. Validate official records are accurately maintained for auditing purposes.

Requirements:

• Associate's degree in business administration, management, accounting, computer science or a related discipline is preferred.
• Bachelor's degree in computer science, engineering, business management, organizational development or a related discipline is highly desired.
• Level 3:
• 8 years of experience is required with an applicable bachelor's degree;
• 10 years of experience is required with an applicable associate degree;
• 12 years of experience required without a degree.
• Experience should be consistent with the specific requirements of operations analysis and progressively more technical in nature.
• Advanced skills with Microsoft Office Suite products, including Word, Excel, Visio, PowerPoint, and Outlook required.
• Technical interviewing skills required:
• Possess functional/process interviewing skills in the business environment.
• Possess ability to facilitate groups through process design and requirements gathering sessions.
• Possess analytical skills to analyze data, identify quality assurance/quality control issues, and identify failure or maintenance trends.
• Prior work experience implementing Lean Office or Lean Manufacturing principles is highly desired
• Prior work experience and knowledge of industry frameworks (NIST, IAM, ISO) and Federal Regulatory Standards and Processes including Office of Management and Budget (OMB), Department of Energy (DOE), Federal Information Security Management Act (FISMA), North America Reliability Cooperation - Critical Infrastructure Protection (NERC CIP) is highly desired.
• Information Technology Infrastructure Library (ITIL) Foundation Certification preferred.
• Experience working in an electric utility sector control center is highly desired.
• Experience in asset management is highly desired.
• Experience in leadership is highly desired.
• Experience with MS Project and SharePoint.
• Experience creating presentation materials and presenting to Stakeholders, Sponsors, and Consultants.
• Strong technical writing skills and the ability to present information in various forms such as text, contextual diagrams, and flow charts.
• Familiarity with project management, tools, and phases of the project lifecycle
• Understanding of how people go through a change and the change process, including familiarity with change management tools.
• Data discovery and analysis skills and experience.
• Experience with modeling of requirements, verification of deliverables.
• Familiarity with business modeling and enterprise architecture frameworks.
• Experience working with business subject matter experts to document requirements in support of business processes.
• Valid U.S. Driver's License is required.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com

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