Parking System Services Coordinator
University of North Carolina at Chapel Hill

Job Info

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Department:

Parking-225401

Career Area:

Parking and Transportation

Is this an internal only recruitment?:

No

Posting Open Date :

11/05/2024

Application Deadline:

11/19/2024

Position Type:

Permanent Staff (SHRA)

Position Title:

Admin Support Specialist - Journey

Salary Grade Equivalent:

GN06

Working Title:

Parking System Services Coordinator

Position Number:

00038037

Vacancy ID:

P019808

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

Monday - Friday; 8:00 am - 5:00 pm
(schedule subject to change)

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$37,873 - $45,134

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

The UNC Chapel Hill Department of Transportation and Parking is an essential part of UNC Chapel Hill and is responsible for coordinating all traffic, parking and transportation services for UNC Chapel Hill's campus. The department strives to provide a high level of service to students, employees and visitors who work, live, and visit the University and UNC Health Care System. Transportation & Parking (T&P), partners with stakeholders and customers to manage this key University infrastructure system effectively and efficiently balancing limited resources and the diverse needs of the campus community. The department manages 10 parking decks and 160 surface parking areas with approximately 23,000 parking spaces providing employee, student, patient/visitor, and event access to the UNC campus. The University and UNC HealthCare System rely on a multi-modal transportation system that is heavily dependent upon local and regional transportation to provide access to the campus and hospitals. UNC partners with local and regional transit agencies to provide fare free at boarding local transit and subsidized regional transit opportunities for employees and students. T&P services and partners include Chapel Hill Transit, Triangle Transit Authority, Piedmont Area Rapid Transit, and Chatham Transit Network in addition to the UNC P2P Express and P2P On-Demand services. T&P also offers a UNC Commuter Alternative Program(CAP) that incentivizes commuting opportunities including off-campus park & ride with frequent transit, Zip Ride (car rental by the hour), Zim Ride (ride sharing service), and van pool subsidy and coordination. T&P plans, manages, and implements traffic, transit, and parking services on a daily basis and during major campus events such as large-scale athletic events, performing arts, Commencement, and VIP visits occurring at UNC.

Position Summary:

Provide customer service and administrative support to Transportation & Parking customers who need access to campus. Customers include all UNC and UNC Hospital students and employees, and every department. T&P also provides information and options to off-campus parties who need to access campus such as contractors, vendors, consultants working on campus, and campus visitors including prospective students and families and patients and visitors.

Position operates in a busy work environment that requires the ability to plan and make independent decisions, handle high- pressure situations, defuse difficult customer service situations, and develop resolutions. Position includes working in Microsoft Office Suite for records, reports, and other office functions, and cash handling, deposits, and cashiering to process payments for parking fees and services.

This position also provides administrative support to T&P managers, including extracting and organizing data and reports, assisting campus units with transportation and parking requests.

Minimum Education and Experience Requirements:

High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Required Qualifications, Competencies, and Experience:

High school diploma or equivalency and one year of related experience; or equivalent combination of training and experience.

Customer service experience.

Excellent verbal and written communication skills required. Ability to communicate information to diverse individuals or groups. Ability to clearly and concisely convey information orally or in writing to individuals or groups to ensure that they understand the information and the message. Ability to listen and respond appropriately to others.

Computer literacy required, including proficiency Office Suite/Office 365, particularly Word and Excel.

Excellent organizational skills and attention to details required. Must be able to work independently, use initiative, and make substantive decisions quickly and within policy.

Ability to work in a fast paced, busy environment with diverse populations.

Preferred Qualifications, Competencies, and Experience:

Experience with cash handling and billing.

Campus Security Authority Responsibilities:

Not Applicable.

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