Patient Services Coordinator III
Partner's Healthcare

Job Info

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Site: The General Hospital Corporation

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.

Job Summary
This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment.

GENERAL SUMMARY/ OVERVIEW STATEMENT:

Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
Coordinates and maintains providers' master clinical schedules
Submits referrals for specialty appointment requests
Obtains intake information from patient and referring physician's offices.
Schedules Radiology tests
Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
Schedules infusion related services utilizing OptIn scheduling support system
Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
Performs other duties as assigned

Qualifications

High school diploma required, Bachelors preferred

Additional Job Details (if applicable)

Additional_Job_Description

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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