Program Management Specialist
Cincinnati Children's Hospital Medical Center

Job Info

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Job Description

At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation
• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
• A Top Hospital and Health System for Diversity recognized by DiversityInc
• One of the nation's most innovative companies by Fortune in March 2023
• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Hours: M-F daytime/1st shift

Hybrid schedule after training - 1 day per week from home.

JOB RESPONSIBILITIES

• Program Coordination and Education Support - Serves as program coordinator for assigned program. Supports leadership in implementation, coordination, evaluation and planning of program's short/long term goals. Serves as primary program liaison for daily administration and operational issues such as data management, marketing/ communications, outreach, annual conference coordination, education, and social media coordination. Maintains direct communication with key staff for interaction and information exchange among program components, project leaders, and the professional and lay communities. Participates fully in strategic planning process and identifies areas of need and focuses on translating portions of annual plan in to well defined projects and programs w/timelines and deliverables. Plans and executes projects in a timely manner. Provides support in the preparation and submission of internal and external education offerings related to clinical programs and teams. Provides support for current competency requirements and resources. Contributes educational content for training using current evidence and research; serves as a resource to multidisciplinary staff. Provides education and collaboration in area of clinical expertise.
  
• Administrative Support - Coordinates and schedules all logistics related to the assigned program i.e. meetings, conferences, conference calls, and other appointments. May take and transcribe meeting minutes and distribute accordingly. Coordinates and maintains area calendars. Coordinates travel arrangements (including international), conferences, meetings and reimbursement expense reporting. May set-up and manage call schedule and/or communication with other departments/divisions or national and international experts. Places orders for materials as needed and monitors budget for funded projects. May facilitate grant applications or manuscript and reference support within the group providing support for timely submissions in conjunction with research. Provides manuscript and reference support, including use of electronic resources (PubMed, EndNote etc.). May act as a liaison between clinical staff, business personnel and billing/coding personnel with regard to appropriate documentation and procedural modifications. Organizes and administers other program specific responsibilities such as the maintenance of patient records, electronic systems, and files. May assist with program budget, account payables, and account receivables.
  
• Customer Service - Collaborate in an effective and timely manner with internal and external contacts to achieve program goals. Serve as a resource in appointment setting and follow up related to accommodating the needs of patients. Provide support, assistance, problem-solving and information to parents and professionals. Answer, screen and direct phone calls, in-person inquiries or web or E-mail inquiries from parents and professionals. Update related communication materials as appropriate, including letters, forms, newsletters, web content and other clinical or marketing materials. Provide support for disseminating patient chart information. May attend clinics as necessary, assist with clinical program operations, as needed, assist with patient flow and provide necessary follow up to patients and clinicians.
  
• Indirect Patient Care - Support, but may not directly deliver quality care for our patients and families. For example, direct the work of caregivers, arrange lab tests on patient samples, monitor department equipment, and keep accurate records on patients. Facilitate patient care with positive outcomes. May support clinical program operations and activities, to ensure optimal quality care.
  
• Grant, Data, and Financial Management - Provide support in the preparation and submission of external and internal funded projects via EPAS or online grant application portal as specified by sponsor. Provides guidance to PI in relation to required attachments or documentation required by the sponsor. Manages divisional spreadsheets including tracking grant submissions, subcontracts, progress reports and grant closeouts. Establishes and maintains efficient and effective database management systems for programs. Maintains records of annual evaluations for accreditation purposes. Participates in the development, implementation, evaluation and management of capital budgets. Analyzes and monitors financial performance and report financial results to stakeholders; evaluate variances, determine underlying causes and identify, present, and implement proposed solutions. Integrates the financial management and decision making across the department/division; assists with process for financial controls; reviews and provides direction on analysis of financial performance and discusses results with key stakeholders; contributes to the evaluation of variances, determines underlying causes and identifies, presents, and implements proposed solutions; establishes and monitors productivity metrics.
  

JOB QUALIFICATIONS

• Bachelor's degree in a related field
  
• 2+ years of work experience in a related job discipline
  

PREFERRED QUALIFICATIONS

• Experience with patient and provider scheduling
• Experience using Epic
• Experience using RedCap
• Experience working with MS Office products, primarily Excel, Outlook, and PowerPoint

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
• Medical coverage starting day 1 of employment. View employee benefits here.
  
• Competitive retirement plans
  
• Tuition reimbursement for continuing education
  
• Expansive employee discount programs through our many community partners
  
• Referral bonus program for current staff!
  
• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
• Physical and mental health wellness programs
  
• Relocation assistance packages available for nurses!
  

*Benefits may vary based on FTE Status and Position Type

Primary Location
Burnet Campus

Schedule
Full time

Shift
Day (United States of America)

Department
Neurosurgery

Employee Status
Regular

FTE
1

Weekly Hours
40

Salary Range
$52,104.00 - $63,960.00

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability.

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