Senior Product Manager, Store Returns
Walmart

Job Info

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What you'll do at

Position Summary...

What you'll do...

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

The role

Currently, a significant portion of our customers choose to return their purchases at our Walmart Stores, even with a multitude of alternatives at their disposal. This pattern underscores the integral role our stores play in shaping our customers' return experiences.

Walmart U.S. is actively seeking a dynamic and visionary Senior Product Manager to join our Enterprise Returns product team. The chosen candidate will play a pivotal role in shaping the strategic roadmap and execution of our product strategy for our Store Returns team. This will predominantly focus on two key areas: the customer service desk return experience powered by our Cloud-Powered Returns service, and our mobile return experience facilitated by our returns associate app, the primary tool for curbside returns.

The Senior Product Manager will spearhead the evolution of the Store Returns experience. The role entails understanding the current landscape and fostering a unified and satisfying omni-channel returns experience for our customers, associates, and stores, that spans both Walmart.com and Walmart store returns.

By employing data, analytics, customer feedback, Associate feedback, and competitor insights, the Product Manager will devise innovative returns solutions that cater to our customers' and associates' needs. The role involves close collaboration with Business, Operations, Engineering, Design, among other Return Product and Returns Experience teams. The ideal candidate should ideally possess a profound understanding of the post-purchase landscape, particularly in large-scale retail environments with a significant store presence. The ability to comfortably navigate ambiguity and manage complex, cross-functional strategic return initiatives is crucial.

This position reports to Senior Manager, Product Management - Store Returns.

Job Location: Sunnyvale, CA, San Bruno, CA

Job Responsibilities:

• Define the strategic direction for key returns initiatives, focusing on enhancing the return experience for customers and associates, and improving NPS.

• Utilize analytical methods and tools to identify opportunities and prioritize what is most important for our customers and associates.

• Lead transformational initiatives to achieve significant goals and KPIs.

• Supervise system solutions for returns, ensuring end-to-end ownership through collaboration with relevant cross-functional groups.

• Work closely with retail and store product teams to incorporate customer and associate feedback into product development and enhancement.

• Exhibit strong communication, collaboration, and organizational skills to work across various functions and locations.

• Champion customer and associate needs: Understand and create remarkable experiences for customers and associates.

Preferred Qualifications

• Bachelor's degree required, preferably in business or engineering.

• Minimum of 6 years of experience in product management, business consulting, supply chain, or a related field in retail or post-purchase.

• Experience working directly on products associates use to assist customers.

• Proven track record in driving product vision and roadmap, with experience leading teams to deploy innovative solutions that deliver measurable results at scale.

• Familiarity with technical solutions used at large retailers, including system architecture, APIs, and data science.

• Understanding of agile methodology, customer care tools and interactions, or a thorough understanding of Walmart Store operations.

• Experience in leading cross-functional teams to solve complex business problems and deploy innovative solutions.

• Excellent written and verbal communication skills with the ability to champion product solutions throughout the organization.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $117,000.00-$234,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management. Option 2: 7 years' experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Computer Science, Engineering, Business Administration, or related area and 4 years' experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.

Masters: Business Administration, Masters: Computer Engineering, Masters: Computer Science

Primary Location...

640 W California Avenue, Sunnyvale, CA 94086-4828, United States of America

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

Hello, Silicon Valley

You don't have to choose between your career and your lifestyle in Silicon Valley. Here, you can have both.

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