Senior Professional, Client Delivery
CoreLogic Solutions, LLC

Job Info

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At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

We are seeking a highly motivated and experienced Sr. Professional, Client Delivery Manager to join our team. The ideal candidate will be responsible for ensuring the successful delivery of our SaaS products to our clients, ensuring customer satisfaction. Key responsibilities for this individual consist of client onboarding, project management, client consultation and issue resolution. This role will ensure the timely delivery of our products to our customers, ensuring projects are delivered quickly, on time and risks or issues are resolved. The role provides regular updates to customers and builds relationships, so they are seen as a trusted advisor to our clients.

Primary Duties and Responsibilities

Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition and setup of our SaaS products.

Project Management: Oversee the implementation of SaaS solutions, coordinating with internal teams to meet project timelines and deliverables.

Client Communication: Serve as the primary point of contact for clients, providing regular updates, addressing concerns, and ensuring their needs are met.

Issue Resolution: Proactively identify and resolve any issues or challenges that may arise during the delivery process.

Feedback and Improvement: Gather client feedback and work with the product development team to drive continuous improvement of our SaaS offerings.

Cross Department Coordination: Coordinate enhancements and custom client requests, resolve issues to ensure project timelines are met.

Project Tracking: Maintain projects in ClickUp, project management tool, to ensure records of client interactions and project progress, and provide regular reports to senior management.

• Coordinate and/or facilitate formal customer discovery, technical and onboarding calls and resolve issues to ensure project timelines are met.
  

• Implements project plan and modify as needed during course of implementation project.
  

• Schedules, creates agenda and leads client meetings.
  

• Main contact to the customer's project team throughout to answer questions, facilitate customer requests, troubleshoot issues.
  

• Create and/or maintain client level documentation (i.e. project plan, handoff documents and SharePoint).
  

• Work with clients to understand APIs, workflows, and configurations.
  

• Manage production release with customer (may require after hours coordination).
  

• Ensure customer target go live dates are met, raise concerns and define go to green plan.
  

• Manage and update ClickUp status providing accurate project status for tracking and reporting.
  

What's in it For You:

• Large (~$2B+ revenue) formerly public information services and data business
  
• Durable cash flow and profitability regardless of changes in macroeconomic conditions
  
• Company certified as "A Great Place to Work."
  
• Hybrid working model- 2 days in the office a week for "moments that matter" and the rest of the time can be remote.
  
• Competitive compensation and benefits!
  
• Career path for continued professional growth.
  
• Working with leaders that care about your professional growth!
  
• Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees.
  

Job Qualifications:

• Bachelor's Degree strongly preferred or equivalent work experience. PMP certification desired.
  

• Position requires a minimum of 8 years of client delivery and/or project management experience in a SaaS company.
  

• Mortgage industry experience a strong plus.
  

• Strong understanding of SaaS products and implementation processes.
  

• Excellent project management skills; proven ability to manage multiple projects and clients simultaneously.
  

• Proficiency in project management tools and software, experienced with ClickUp a plus.
  

• Excellent communication and interpersonal skills; experienced managing client relationships.
  

• Problem-solving mindset with a focus on customer satisfaction.
  

• Considers the business implications of the application of technology to the current business environment.
  

• Proficient with Microsoft Word, Excel, PPT, and Visio.
  

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverseworkforce and creating an inclusive workenvironment that embraces everyone's uniquecontributions, experiences and values. We offer anempowered work environment that encouragescreativity, initiative and professional growth andprovides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Actionemployer committed to attracting and retaining thebest-qualified people available, without regard torace, color, religion, national origin, gender, sexualorientation, gender identity, age, disability or statusas a veteran of the Armed Forces, or any other basisprotected by federal, state or local law. CoreLogicmaintains a Drug-Free Workplace.

Please apply on our website for consideration.

Privacy Policy - http://www.corelogic.com/privacy.aspx

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