Service Coordinator
Cerris Systems

Job Info

---

Work hard. Have fun!!

At Cerris Systems (formerly MMC Contractors), we believe in delivering quality craftsmanship while having fun along the way. Our group of construction service companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we've got your growth in mind. We believe Cerris isn't just a great place to start your career - it's a great place to watch it advance for years to come.

Come build the extraordinary with us. Apply today.

Nature of Work

Provide dispatch duties to support the day-to-day operation of the service department and/or special projects group.

Essential Duties and Responsibilities

• Coordinate and assist with prioritizing the dispatching of field personnel and resources.
• Keep clients updated on status of requested service.
• Create and update files of various types. For example: documents, spreadsheets, and databases.
• Perform other administrative activities such as answering phones, drafting and responding to emails, electronic filing, greeting and assisting visitors, and working with internal and external clients.
• Create, update, and modify work orders, including entering lump sum budgets, attaching turnover packages, and issuing purchase orders.
• Create and submit customer invoices. Follow up on customer invoices overdue by 30 days or more, as well as vendor invoices overdue by 60 days or more, to ensure collection of amounts owed and drive collection of accounts receivable.
• Compose and/or edit letters, memos, reports, procedures, etc., as required.
• May help develop, interpret, and administer a company policy, program or procedure requiring independent decision making.
• Create client proposals based on information and pricing provided by others.
• Provide coding and time entry assistance to field personnel as needed. the coding of and entry into accounting system of service technician payroll.
• Post-service follow-up with customers to ensure satisfaction prior to sending invoice.
• Assist in the coordination and scheduling of maintenance contract activities.
• Assist in the coordination of jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Assist in the management of renewing and scheduling maintenance contracts. Track expiring maintenance contracts and follow up to drive renewals.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients
• Coordinate and supervise administrative support activities with additional personnel.
• Promote the company safety culture and safety awareness throughout the company, projects, or office.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Qualifications

• Ability to perform work accurately and completely, and in a timely manner
• Strong communication skills, verbal and written
• Ability to understand and implement best practice standards
• Knowledge of organizational structure and available resources
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
• Ability to be proactive and resourceful
• Ability to follow-up on inquiries in a timely manner
• Ability to prioritize multiple projects
• Proficiency in MS Office and all other company utilized software
• Ability to build relationships with team members that transcend a project
• Ability to build relationships and collaborate within a team
• Ability to learn and use a variety of software, tools, and systems necessary to meet business needs

Education

• High school diploma or General Education Degree (GED).

Experience

• 1 year or more of related work experience preferred
• Other technical experience such as military, public service, on the job training programs, etc. may meet this requirement as determined by local management.

Decision Making

• Follows directions and refers all exceptions to supervisor

Physical Demands

• Must be able to lift up to 25 pounds
• Normal office environment
• Frequent activity: sitting, viewing, and typing on computer screen
• Occasional activity: standing, walking, bending, reaching above shoulder

Cerris and our companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA

---