Service Manager - BMW Mt. Laurel
Holman Enterprises

Job Info

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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

BMW Mt. Laurel is currently seeking a Service Manager.

• Develop and implement strategic plans to ensure the effective operation and growth of both the parts and service departments.
• Supervise and provide leadership to the parts and service managers, ensuring they have clear goals, proper training, and necessary resources to carry out their responsibilities effectively.
• Oversee parts inventory to ensure adequate stock levels, minimize excess inventory, and optimize turnover. Implement inventory control measures to prevent loss or theft.
• Negotiate with parts suppliers and service vendors to secure competitive pricing, quality parts, and timely delivery of services.
• Maintain high standards of customer service in both parts sales and service repairs. Address customer complaints or issues promptly and ensure customer satisfaction.
• Monitor departmental budgets, expenses, and revenue to ensure profitability. Implement cost-saving measures while maintaining quality standards.
• Establish and enforce quality control standards for both parts and service departments to ensure repairs meet manufacturer specifications and parts meet quality standards.
• Ensure compliance with all relevant laws, regulations, and dealership policies, including safety regulations, environmental standards, and warranty requirements.
• Provide ongoing training and development opportunities for parts and service staff to enhance their skills and knowledge.
• Regularly review key performance indicators (KPIs) for both departments, such as sales targets, customer satisfaction scores, and productivity metrics, and take corrective actions as needed.
• Stay abreast of technological advancements in automotive parts and service, and implement relevant tools and systems to improve efficiency and customer experience.
• Collaborate with the marketing team to develop and execute promotional campaigns to drive parts sales and service bookings.
• Continuously evaluate processes and procedures within both departments, identifying areas for improvement and implementing changes to enhance efficiency, productivity, and customer satisfaction.

Relevant Work Experience:

• 3-5+ years' experience, including 2+ at a leadership level
• Strong understand of automotive parts, service operations, dealership practices, and industry trends
• Experience in parts inventory management, procurement, sales, repair estimating, technician supervisor and customer service within a dealership or automotive repair facility
• Breadth and depth of technical or functional expertise in own area of responsibility or department; may be acquiring knowledge of other related areas of departments
• Developing and implementing processes, methods, and tools to increase efficiency and accuracy

Education and/or Training:

• Bachelor's degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $97,450.00 - $141,300.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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