Sr IT Support Specialist
McCownGordon Construction

Job Info

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People love to work here, plain and simple.It's easy to love your job when you're surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.
Provides overall hardware and software support to McCownGordon associates, including endpoints and systems, office and field support, printer/copier management, and A/V conferencing. Enhances the technology experience for internal and external clients including complex and urgent requests and challenges.

PRIMARY RESPONSIBILITIES

System Provisioning

• Maintains endpoint management systems and services such as MDM and software deployment.
  
• Provisions and deploys endpoints such as laptops and mobile devices.
  
• Installs and configures software.
  
• Follows documented procedures, company standards, and direct instruction.
  
• Manages accounts, groups, and access permissions.
  
• Provisions networks and systems at remote locations.
  

Associate Support

• Engages associates with the goal of delivering excellent CX by following established procedures, developing innovative solutions, and providing the right level of communication.
  
• Reviews incoming requests, prioritizes and escalates as needed.
  
• Provides technical support to associates on a variety of issues, such as A/V conferencing, software installation, troubleshooting, and password resets.
  
• Addresses technical issues by using remote software and by making site visits as necessary.
  
• Travels periodically to project sites and regional offices as needed for team support functions.
  

Technical Support

• Diagnoses and repairs software and hardware by troubleshooting and following established procedures to resolve requests.
  
• Communicates with vendors to resolve escalated technical issues by phone and e-mail.
  
• Assists with and executes projects by following established procedures, performing thorough research, testing, and implementing.
  
• Maintains the organization's knowledge base and writes Knowledge Base articles.
  
• Serves as an escalation point for complex, urgent requests and as a resource for the support team.
  
• Addresses issues after business hours as needed.
  

Asset Management

• Tracks all endpoint hardware and peripherals including laptops, mobile devices, copiers/printers, and various equipment by entering details into asset tracking systems.
  
• Maintains inventory and procures peripherals such keyboards, consumables such as copier toner, and mobile device accessories.
  

MINIMUM QUALIFICATIONS (minimum requirements before going into job)

• Associates Degree in an IT related field, or equivalent certification and training.
  
• 4-6 years of experience hardware troubleshooting.
  
• A+ Certification Preferred.
  
• ITIL v4 Foundation Certification within the first 90 days of hire.
  

WORKING CONDITIONS

The position requires work in an office environment. Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

This job has expired.