Supply Chain Management Professional (Hybrid)
Siemens Healthcare Diagnostics Inc.

Job Info

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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Supply Chain Management Professional , and you will be responsible for order processing and contract maintenance ensuring the seamless processing and fulfillment of diagnostic instrument orders.

This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments.

This position can sit at our Cary, NC, Walpole, MA, or Newark, DE, site. This is a hybrid position. Remote Monday & Friday. In office Tuesday, Wednesday, and Thursday.

Your role:

• Order Management:
• Manage all aspects of the large instrument shipment process from order-to-cash.
• Manage all aspects of the small instrument exchange process for exchanges, new instrument orders, repairs and loaners.
• Perform all tasks associated with the instrument returns process.
• Create SAP purchase orders for small instrument shipments.
• Create SAP purchase requisitions for third party vendors.
• Contract Management/Data Integrity:
• Maintain data integrity of SAP contracts, functional locations and equipment records.
• Create, update and close all associated service notification tasks.
• Understand internal processes, ISO and other quality/compliance requirements; participate with internal audits.
• Process Improvement:
• Identify problems and trends with demonstrated success in implementing solutions, including process improvements and system enhancements.
• Collaborate and partner cross functionally with all levels of the organization.
• Implement best practices to enhance efficiency, accuracy and customer satisfaction in the order management process.
• Additional Responsibilities:
• Manage multiple priorities and adapt to shifting business requirements.
• Perform SAP testing for system upgrades and other testing.
• Mentor other team members and assist with training as needed.
• Participate as a proxy in meetings as needed.

Your expertise:

• Experience in the healthcare or medical device industry.
• Ability to understand complex healthcare products and services and effectively communicate their value to customers.
• Experience in identifying problems and trends, with demonstrated success in implementing solutions, including process improvements and system enhancements.

Requirements:

• Education and Experience:
• Bachelor's degree in business administration, Supply Chain Management, or a related field or equivalent experience.
• Minimum of 2-5 years' experience in order management, customer service or account management.
• Skills and Competencies:
• Strong understanding of order processing and supply chain management principles.
• Proven track record of success in order/contract management.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.
• Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Problem-solving skills with a proactive approach to addressing issues.

To find out more about the specific business, have a look at Siemens Healthineers Laboratory Diagnostics

Who we are:


We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:


When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

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