Support Services Specialist- Otolaryngology (50% Time)
University of Iowa

Job Info

---

The department of Otolaryngology at the University of Iowa Hospital and Clinics is seeking a Support Services Specialist. This person will contribute to providing and supporting balance disorder services. Perform balance testing, clinical care coordination, clinical education of health professionals, and patient care to assure the effective and efficient delivery of health care and health education. Exercise technical expertise in balance disorders and available tests (e.g., ENG, rotary chair, caloric). Conduct pre appointment patient screening and coordinate patient appointments. Provide education to staff, students and residents in the health professions. May provide guidance, assignments, evaluative feedback, coaching and counseling to staff, residents and students to assure outcomes are achieved.

KEY AREAS OF RESPONSIBILITY

Provide Specialty Clinical/Technical Service/Patient Care:

Provide a specialized level of clinical/technical service for balance disorder testing, care coordination, and health professions education. Provide services for patients such as interpretation, support in obtaining care, navigating the delivery system, or addressing care/service issues. May supervise the delivery of services such as health information, clinic scheduling and operations, etc. Perform tasks/inspections to meet compliance goals and patient/customer satisfaction expectations.

Maintain and update equipment and supplies.
Provide Education:

Provide health education to patients, residents and students. Communicate detailed medical information to a variety of audiences. Collaborate/Communicate with Health Care Team:
Collaborate with peers and co-workers to enhance the delivery of health care. Provide feedback to management on means to achieve goals and resolve service issues.
Compliance with Internal Policies and External Regulations for Safe and Effective Care Delivery and Health Profession Education:

Follow/apply policies/documentation requirements. Participate in Quality Assurance. Report variances and work to address them.

Human Resources Management:

Provide direction, assignments, feedback, coaching, and counseling to assure outcomes are achieved.

UNIVERSAL COMPETENCIES

Collaboration and Embracing Diversity

Ability to work with a variety of individuals and groups in a constructive and civil manner while appreciating the unique contribution of individuals from varied cultures, race, creed, color, national origin, age, sex, disability, sexual orientation, and gender identity.

Positive Impact/Achieving Results

Ability to utilize existing resources and learning to achieve or exceed desired outcomes of current and future organizational goals/needs. Able to demonstrate ethical behavior in diverse situations while producing results.

Service Excellence/Customer Focus

Ability to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.

JOB FAMILY TECHNICAL COMPETENCIES

Communicating for Effective Relationships

Knowledge and application of the communication techniques and relationship building skills that develop the ability to work with a variety of individuals and groups in a constructive and collaborative manner.

Health Care Policy and Ethics Compliance

Knowledge of health care policies for all clinical practices and applicable laws and regulations governing proper clinical practice; ability to demonstrate ethical behavior in diverse situations.

Health Information Documentation

Knowledge of the relevance of health information and appropriate documentation methods; ability to record medical histories , symptoms, vital signs, medications, diagnoses, treatment plans, procedures, tests, and medical results in written or electronic format.

Planning and Organizing

Mobilizes both time and resources to get things done

SUPERVISION RECEIVED

Administrative supervision is received from the department administrator and functional supervision is received from the director of audiology.

SUPERVISION EXERCISED

Functional supervision may be exercised over support staff and students.

Qualifications:

• A Bachelor's degree or a combination of education and experience is required.
• Excellent written and verbal communication skills are required.
• 1-3 years of experience at an academic medical institute and interacting with patients is required. Experience scheduling and conducting assessments are required.
• Experience working as a member on an interdisciplinary team is desirable. Knowledge of University of Iowa Health Care policies and procedures is desirable.

Position and Application Details

Successful candidates will be subject to a criminal background check and education/credential verification. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. Up to 5 professional references will be requested at a later step in the recruitment process.

In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

For additional questions, please contact Lydia Messer at lydia-messer@uiowa.edu

Benefits Highlights

• Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
• The University of Iowa offers a generous benefits package, including paid vacation and paid sick leave. Complete information regarding the full benefits package may be viewed at: Benefits | University Human Resources - The University of Iowa (uiowa.edu)

Additional Information

• Classification Title: Support Services Specialist
• Appointment Type: Professional and Scientific
• Schedule: Part-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 3A

Contact Information

• Organization: Healthcare
• Contact Name: Lydia Messer
• Contact Email: lydia-messer@uiowa.edu

---