Workforce Analyst - Retail
Commerce Bank

Job Info

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About Working at Commerce

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range
Hourly: $26.25 - $39.90 (Amount based on relevant experience, skills, and competencies.)

Role will be Hybrid after required 4-6 months onsite training is completed

About This Job

The main purpose of this job is to analyze data, understand workforce and labor market trends, and integrate all of this information to use in consulting with senior leaders on workforce related issues.

Essential Functions

• Assist with monitoring key metrics related to the Retail workforce and coordinate internal departments to understand, forecast, and report staffing trends
  
• Consult with stakeholders on workforce related metrics and internal workforce system adherence
  
• Update staffing level information and compare to staffing forecasts
  
• Communicate regularly with leadership on staffing issues and to ensure the model accurately reflects the branch operating environment, updating as needed
  
• Identify and communicate need for modifying existing / establishing new data feeds while following bank protocol
  
• Create and maintain the workforce analytics reporting approach
  
• Analyze and present periodically to senior retail leaders on status of the retail workforce and provide recommendations that can be used to guide leadership on areas for improvement
  
• Work with management to provide transparency and education of model assumptions to retail leaders and line representatives to facilitate buy-in
  
• Conduct headcounts/ FTE analysis on turnover and talent mobility
  
• Identify and communicate emerging workforce trends
  
• Keep informed on external workforce trends and their potential impact on the Retail business segment
  
• Manage regular communication with Workforce vendor and stay informed on upgrades and enhancements to share to leadership
  
• Perform other duties as assigned
  

Knowledge, Skills & Abilities Required

• Basic knowledge of workforce software, including Workforce Cloud
  
• Basic knowledge on Retail internal workforce system
  
• Ability to translate data into information for stakeholder consumption
  
• Ability to establish rapport and consult with stakeholders
  
• Ability to maintain a high degree of confidentiality
  
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
  
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
  
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  
• Intermediate level proficiency with Microsoft Word, Excel and Outlook
  

Education & Experience

• Bachelor's degree or equivalent combination of education and experience required
  
• 2+ years analytics experience required
  
• 1+ years banking experience preferred
  

**Level of role is determined by knowledge, experience, skills, abilities, and education

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Workforce Analyst I,II Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $26.25 to $39.90 per hour.

#LI-Hybrid

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: 1000 Walnut, Kansas City, Missouri 64106

Time Type:
Full time

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